The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers

2020 Judges

Sue Murphy

Sue’s background is working in Human Resources within the manufacturing industry. After joining the charity Catalyst as a volunteer counsellor in 1999, she was employed as a Counselling Services Supervisor in 2001 and then progressed through various management positions to her current role as CEO in 2018.

Sue’s biggest challenge is recognition for the third sector being known as an equal partner or professional in delivering services. Although statutory partners identify the need to work collaboratively in order to improve health, wellbeing and care outcomes for people, the effectiveness of the third sector is not well understood and this can be a barrier to good partnership working. Evidence suggests that positive healthcare experiences can improve the health outcomes for individuals.

Catalyst works in partnership with Surrey and Borders Partnership NHS Foundation Trust for the delivery of a variety of projects:  i-access (drug and alcohol service), Safe Havens (providing people experiencing a mental health crisis with professional out of hours support) and Primary Care Networks (groups of general practices working together with a range of local providers, including across primary care, community services, social care and the voluntary sector, to offer more personalised and co-ordinated health and social care to their local populations).

Catalyst ( is a non-profit organisation based in Surrey working with people who are dealing with issues stemming from drug and alcohol use and mental health – including housing, involvement with criminal justice, relationships with family and friends and getting back into work @Sue_CEOCatalyst

Jules Lockett

Jules has worked for the London Ambulance Service for the past 18 years, joining as an Emergency Medical Dispatcher and spending all of her service years in the Control Room environment. She has worked in all areas of the Emergency Operations Centre (EOC) responding to 999 calls, allocating of resources and control and command support deployment.

In 2007 Jules qualified as an Instructor and has spent the duration of time working in the Education and Development departments of the London Ambulance Service and since 2011 is the EOC overall lead for education and development.

Jules has led staff to develop their skills and knowledge in all aspects of Control Room duties, with a focus for staffs personal resilience, well-being and mental health.

During her career, Jules’s experience has spanned the Olympic planning, London Attacks, Grenfell Tower and the training and successful integration of a new computer aided dispatch (CAD) system change in 2012.

Jules has been an advocate of the Mind Blue Light Programme since its launch and continues to raise awareness within the London Ambulance Service and continues to support the steering groups for Heads Together and the Royal Foundation.

Jules is also a member of the National LGBT Network and a co-chair of the LAS LGBT Network, continuing to raise awareness on LGBT educational matters for colleagues and an improved patient experience, with a national lead on mental health.

John Rostill

John Rostill OBE, Chief Executive of the NHS Retirement Fellowship.  John spent 47 years in the health service, starting as a Regional Administrative Trainee in   1964. He was one of the first Area Personnel Officers appointed 10 years later, a post he held until 1982, when he became District Administrator at Walsall Health Authority.

He became Chief Executive of Walsall Hospitals NHS Trust in 1981, then Chief Executive of Worcestershire Acute Hospitals NHS Trust in 2003.  He “retired” in 2011, and quickly got involved in other things and has been Chief Executive of the NHS Retirement Fellowship since 2013. The NHSRF is a charity that has been in existence for 40 years and provides a bridge between life in the NHS and retirement.

Ellie Orton

Ellie became Chief Executive of NHS Charities Together in July 2018 having previously worked in the specialist Social Care, Education and Faith sector for 25 years. During her first year as Chief Executive, the organisation set a new vision and strategy, has rebranded from the ‘Association of NHS Charities’ to be known as ‘NHS Charities Together’ and has delivered its first nationwide fundraising and awareness raising campaign (NHS Big Tea). Before moving to NHS Charities, Ellie was CEO at a Coventry based charity working with the most vulnerable and sexually exploited women in the city. Previous to this, Ellie spent nearly 4 years as Interim CEO and Head of Youth Programmes at the Jon Egging Trust, the national charity set up following the death of the Red Arrows pilot Flt Lt Jon Egging in 2011. Ellie is passionate about social change and the African philosophy of Ubuntu, which literally translates to ‘humanity’. She loves beaches, running and her family, including the dog. Ellie writes a regular blog which is published on NHS Charities Together website,

David Crichton

David was appointed Chair of NHS Health Scotland in 2015 and is currently Vice-Chair of the Scottish Police Authority. He is also a member of the Scotland Committee of the Equality and Human Rights Commission. Prior to joining NHS Health Scotland, he worked for over 30 years in economic development. He was Chief Executive of Scottish Enterprise Edinburgh and Lothian from 1998-2003 and of the Confederation of Forest Industries from 2005-2007. He was global Director of Country and Economic Research in the Economist Intelligence Unit until 2009, and then worked as an international development adviser in Afghanistan, Serbia, Tanzania and Montserrat. He has previous non-executive experience in the health, tourism, property and NGO sectors.

Clare Price-Dowd

Clare has worked in the NHS for all her career, in clinical practice, education and management. She took up national level roles in 2002, firstly at the NHSU before joining the NHS Institute for Innovation and Improvement where she led a number of capability-building initiatives including supporting 50 English Universities to include improvement science in their the pre-registration health programs. Clare is currently Head of evaluation and patient experience at the NHS Leadership Academy. She has previously been responsible for managing the new suite of national core programs and now manages research and evaluation across the Academy as well as patient involvement. She has a PhD in sustaining service improvement and continues her interest in quality as a member of the Health Foundation Q initiative.

Adrian Osborne

Adrian Osborne is celebrating 25 years in corporate roles in the NHS, with a varied career that has included health promotion, corporate governance, communication, engagement, network management, programme management and parliamentary affairs. Having previously worked in Cambridge, Hampshire and Shrewsbury & Telford, he now lives in mid Wales where he is Assistant Director (Engagement and Communication) for Powys Teaching Health Board. You can follow him on Twitter at @NHSAdrianO

Venkata Padala

Shortly after graduating, I joined the NHS 19 years ago. I started life here at Lancashire Teaching Hospitals NHS Foundation as a IT Technician, progressing through various posts to my current role as the Head of Enterprise Wide Applications for the last 3 years. I am also Informatics Skills Development Network Lead for the Trust working alongside other NHS organisations to ensure we maintain best practices.


Sir Thomas Hughes Hallett

Sir Thomas is cofounder (with his friend Paul Marshall) and Chair of the Marshall Institute within the London School of Economics and Political Science, Chair of Chelsea and Westminster Hospital NHS Foundation Trust and Founder and Chair of Helpforce. He is a Trustee on the Board of the Westminster Abbey Foundation.
He has been appointed a professor in practice at the London School of Economics. Sir Thomas has served the Department of Health as a chair and member of a number of advisory boards. He has held senior leadership positions within investment banking and the voluntary sector, including chair of Michael Palin Centre for Stammering Children, English Churches Housing Group, chief executive of Marie Curie Cancer Care and the Institute of Global Health Innovation at Imperial College London, among others.

Sir Thomas has chaired commissions both for the government and independently on healthcare broadly, end-of-life care and philanthropy. In 2012 he was awarded a knighthood for his services to philanthropy, in 2013 a beacon fellowship for philanthropic advocacy, a US Ferrari lifetime lectureship by Houston Methodist Medical School and an honorary degree by Anglia Ruskin University. Sir Thomas is married to Juliet, the founder and chair of the charity Smart Works, and his great passions are choral music and family life.


Rt Hon Lord Hunt of Kings Heath PC, OBE

Philip Hunt has been a member of the House of Lords since 1997. His main interests are health, social care and constitutional affairs.

He is a Board Member of the General Medical Council, Treasurer of the All-Party Parliamentary Health Group and a Trustee of the Royal College of Ophthalmologists.

He was Deputy Leader of the House of Lords and Minister of State at the Department of Energy and Climate Change from 2008-2010. He was a Health Minister 1999-2003 and in 2007. He also served as a Minister in the Department of Work and Pensions, Department of Environment, Food and Rural Affairs, and the Ministry of Justice.

From 2010-2017, he was Deputy Leader of the Opposition in the Lords. He served as an Opposition Spokesperson from 2010-2018, covering Health, Home Office, Cabinet Office and Higher Education shadow briefs.

He was the first Chief Executive of the NHS Confederation, and previously Director of the National Association of Health Authorities and Trusts from its formation in 1990. He chaired the National Patient Safety Agency 2004-2005. From 2011-2014, he chaired the Heart of England NHS Foundation Trust.

Philip Hunt was made a Privy Counsellor in 2009. He holds Honorary Doctorates from the Universities of Aston, Birmingham and Birmingham City.

Helen Barker

Helen has been the Chief Operating Officer at Calderdale and Huddersfield NHS Trust for four years, her second COO post. A nurse by training Helen has spent all her qualified career in West Yorkshire and is proud to have worked in all 5 of the regions Acute Hospitals.

Helen recognises the value of teamwork and the contribution that all colleagues make to ensure patients get the best possible care. She is proud that she has always remained very patient focussed, supporting colleagues to find new ways to help us grapple with the challenges of improving the quality of the patient and staff experience. To help with this she ensures people are involved in the change work she does and she can often be seen out and about listening and talking to people to support this.

Helen Barker Admin & Clerical

Caroline Kenyon

Director of Communications and Engagement, Innovation Agency

Caroline Kenyon joined the NHS in 2011 after roles in journalism, broadcasting and PR – all with a focus on health.

At the Innovation Agency she is part of the Executive Team and responsible for engaging a wide network of stakeholders including NHS, social care, businesses, academic and voluntary sectors.

The Innovation Agency is one of 15 Academic Health Science Networks (AHSNs) set up by the NHS to spread innovations which have been demonstrated to improve health and reduce costs; and to support health systems in transformation and improvement.

In additional to her regional role, Caroline supports national communications for the collective AHSN Network, helping with national strategies and programmes as co-chair of the communications leads forum.

Before joining the Innovation Agency, she was Associate Director of Communications at The Walton Centre NHS Foundation Trust for four years, where she re-established the communications function and set up a fundraising team. This followed 20 years as a PR consultant, during which time she provided PR and marketing services for numerous NHS organisations, businesses and public sector regeneration bodies.

She has delivered media training and crisis PR support for organisations around the country. Her early career was in regional and national press; BBC local radio and Radio 4; and as an interim lecturer in post graduate broadcast journalism at the University of Central Lancashire.

Caroline holds a Diploma in Professional Marketing with the Chartered Institute of Marketing.



Carl Ramsdale

I am currently a Senior Quality and Compliance Inspector with the NHS Counter Fraud Authority. I have worked in the NHS for over 15 years in Security Management and also Risk Management. Prior to working in the NHS I served in the Royal Air Force and then the Police Service.

To win the award was a very proud and humbling moment, especially when you hear of the achievements and commitment shown by all those unsung heroes that have been nominated.


Amanda Piper

I have worked for the NHS for over 30 years and have loved every minute!

My current role is as a Housekeeper on Sally Sherman Ward in Eastham Care Centre. We care for patients who have a diagnosis of cognitive impairment and challenging behaviour.

I was thrilled to be nominated for ancillary leader of the year and winning was the cherry on top.

The care we deliver is gold standard and I support the team in many different ways, every day is varied and different.

I arrange funerals when there are no families, deliver high levels of care, shop for patients clothing and items they need, order the meals and stocks, help lead on QI’S programmes, always provide a listening ear and support in any way I can.


Aaron Oxford

My name is Aaron Oxford I am 29 and I am a learning disability and autism network manager at NHS England. I bring real life experience of having a learning disability and being autistic to the judging panel.

Events like this show the public just because someone has a learning disability, autism or both it doesn’t mean they don’t have the right to live a normal life like everyone else.


Emma Easton

Emma Easton is NHS England’s Head of Voluntary Partnerships. She leads on developing more inclusive partnerships with the Voluntary, Community and Social Enterprise (VCSE) sector and on the approach to increasing high impact volunteering opportunities in health and care. Prior to joining NHS England in 2013, Emma worked for Regional Voices, a network of regional VCSE organisations, supporting the sector to be more involved in health and care policy development.

Karl Roberts

Karl Roberts, C.StJ is a senior programme lead: NHS National Leadership Academy. Karl has worked across health and social care sector; Karl is currently senior programme lead for patient, staff experience and safeguarding. Karl is passionate about leadership development, coaching, mentoring, volunteering, experience of care and enabling people to provide compassionate care and leadership. Throughout Karl’s career he has placed the experience of care of staff, patient and carers at the heart of his work. Karl is very supportive of the Unsung Hero Award and has proactively helped dozens of NHS staff become involved.

Antony Tiernan

Antony Tiernan, Director of Communications, London Ambulance Service

He has worked in the NHS for more than 15 years and led the NHS’s 70th birthday celebrations. In 2018 he was named as one of the Chartered Institute of Public Relations’ top 70 members for his outstanding contribution to the Institute and wider PR industry. You can follow him on Twitter: @AntonyTiernan.

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