The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


2020 Award Winners – Hilton Hotel Manchester

Congratulations to all of our winners.

Admin & Clerical

Leigh-Anne Porter

Velindre NHS Trust

Leigh-Anne’s thoughtfulness, compassion and ability to connect with people make her an exceptional information manager. Not only does she care passionately about meeting the needs of the patients, she also takes the time to recognise and meet the needs of their families.

On one occasion a patient who was due to start 5 weeks of radiotherapy was very concerned abouther husband, he was suffering with dementia andbecame very distressed if he was separated from her. The patient worried that her husband would be left distressed in the waiting room, because he wasn’t allowed in the treatment room due to radiation protection. Leigh-Anne arranged to meet the couple and listened to their life-story, she learned that the patient’s husband loved to walk and she shared stories of where she loved to walk her own dog, through this they developed a real connection.

Robert Cox

IT & Digital

Robert Cox

Calderdale and Huddersfield NHS Foundation Trust

Robert (Rob) Cox is a Senior Information/Systems Analyst at Calderdale and HuddersfieldNHS Foundation Trust, who came to us on aone-year placement from Huddersfield University.Rob continued to work part-time with us on his return to university and was offered a permanent position on completion of his degree.

Rob is without doubt an exceptional individual. Although his professionalism and technical brilliance are without question, it is his modesty and humble attitude that set him apart.

Estates & Ancillary

Mandy Bates

Luton and Dunstable University Hospital NHS Foundation Trust

Mandy Bates shows an exceptional work ethic everyday in her role as Housekeeper for the Luton and Dunstable University Hospital NHS Foundation Trust. Despite the demands of a large Emergency Department, no task is ever too much for Mandy. She makes the day to day running of the department slicker and more organised, whichmakes the other staff very happy and the fact thewhole department can be heard groaning when Mandy takes annual leave is testament to just how invaluable she is and how we cannot do without her.

Mandy’s outstanding achievement is how she turned a disorganised, growing department with astoreroom almost inaccessible to staff, into a tidyworkplace in which she knows the contents of every corner.

Corporate Services

Diversity and Inclusion Steering Group

Wirral University Teaching Hospital NHS Foundation Trust

The Diversity and Inclusion Steering Group have made an outstanding contribution to Wirral University Teaching Hospital NHS FoundationTrust (WUTH) in the last 12 months. Driving theDiversity and Inclusion agenda forward under their manager Sharon’s excellent leadership.

Once the Diversity and Inclusion strategy was approved and set up it gained ‘buy in’ at all levels, including from Board and Trade Unions via the Partnership Steering Group. Ambassadors were establishedto drive and influence the agenda, including astaff network to support LGBT, Disability, BAME and a Diversity Mentor Scheme. This enabled the Trust to achieve the Merseyside and Cheshire NAVAJO LGBT Chartermark in recognition of its good practice, commitment and knowledge of the LGBT+ community.


North West Ambulance Service NHS Trust Communications Team

North West Ambulance Service NHS Trust

The Communications Team at North West Ambulance Service NHS Trust have gone above and beyond in their role launching successfulcampaigns that are set to make a positive difference to both staff and the general public’s lives. Oneexample is their Winter Campaign, which ensured no patient was needlessly waiting for help during the Winter months, by making people aware of actions they could take to stay well and what to do when needing help.

The team did a fantastic job in their week by week content plan, using cost neutral activities as much as possible and set out clear details for the ‘Make The Right Call’ Campaign tactic, including using popular sayings that appear on social media, such as ‘fake news’ and ‘WTF’.

Apprentice of the Year

Rebecca ‘Becca’ Carlson

Newcastle Upon Tyne NHS Foundation Trust

Rebecca (Becca) Carlson has just successfully completed her Apprenticeship Scheme at the Newcastle Upon Tyne NHS Foundation Trust and was the third Apprentice interviewed, but the only one to complete the Scheme on a very low hourly wage.

Becca has shown immense resilience and loyalty to the Occupational Therapy and Apprenticeship Department, having no sick days in what must have been, amongst otherthings, a great financial hardship at times. Becca tirelesslypromotes Occupational Therapy to patients, parents, visitors and colleagues; and has supported two student work placements, as well as helping train a new member of the team. She is a proactive worker with a ‘can do’ attitude. If Becca is quiet, she will actively seek out other members of the team to see if they require assistance.

Volunteer of the Year

Derby Community Parent Programme

Derbyshire Healthcare NHS Foundation Trust

The Derby Community Parent Programme Volunteers have acted as birth partners at 11 births, which included being on call 24/7 around the babies’ due dates. They have provided 1-1 support for 30 referrals over the last 6 months and reached 1,192 parents out and about in the local communityat a variety of events and coffee mornings. This isalongside attending regular training, all in their own time as volunteers. This level of support has a huge impact on each family’s journey into parenthood and this type of peer support has proved veryeffective at reaching hard to engage families. Thevolunteers have helped bridge barriers between these families and the professionals who care for them.

Leadership Award

Balraj Basra

West London NHS Trust

Balraj Basra works within a Medium Secure Forensic Men’s Unit and supervises approximately 20 staff at West London NHS Trust. He took over this newly built inpatient unit just over three years ago, and everyone that visits the unit cannot believe how the environment still looks as new as it did when the building was handed over.

This is entirely due to Balraj, he goes beyond his own role, covers areas himselfwhen needed, works with wards and patients to maintain cleanliness and supports his staff. This gives patients the best possible environments for them to receive care in.

Disability Champion

Project Search Team

Royal Berkshire NHS Foundation Trust

The Project Search Team at the Royal BerkshireNHS Foundation Trust (RBFT) have done fantastic work in transforming the lives of dozens of young autistic adults in helping them find employmentafter school or college. Seven years ago, RBFT forged a partnership with a local special needsschool, Brookfields Specialist SEN School, and Reading College to offer structured workplacements to students with autism and learningdifficulties coming to the end of their education.

The partnership fundamentally improved the employment prospects of these individuals, by giving them the opportunities to show what they can do and employers being able to appreciate their talents and not just their disability.

Lifetime Service Award

Harry Mercer

Northumbria Healthcare NHS Foundation Trust

97 year old Harry Mercer is known as “The Volunteering King”at Northumbria Healthcare NHS Foundation Trust. His story started when he and his wife Betty were asked by his Brother-in-law to help raise funds for the Tynemouth Sea Scouts. They helped to raise enough money to build the headquarters near to the car park at the Haven, which is still used to this day.

Today Harry is a hugely valued and admired member of the Northumbria Healthcare Hospital Volunteering Service. He has been an active volunteer buggy driver at North Tyneside hospital and at 97 years of age, he is still serving his community by meeting and greeting visitors and patients.

Special Mention Award

Michael Bryan

The Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Michael Bryan was eight when his father passed away from Parkinson’s. Later, Michael decided to volunteer at the nursing-home where his father spent the last year of his life and it was through interacting with people withParkinson’s, that Michael recognized somethinghe had seen in his dad – that whenever he would go to laugh or smile, it’d appear distant.

One day, after attending a lecture considering AI, Michael realised you could create an algorithm that would use a database of facial-images to find incongruences typical of Parkinson’s and he began to develop an app that would use this as a basis for a diagnosis. Since this time, he’s diagnosed just under 1,200 people whilst testing the app-based technology in GP clinics and hospital Trusts across England.

Previous Winners

Please contact the UHA team with any questions you might have, or information that you require.