Atlas BFW Management – Unsung Hero Awards

Nomination

Award Category:

Estates & Ancillary

Individual or Team Nomination?

Team

Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
Outstanding achievement/s in work or outside of the organisation where relevant.
Drive for innovation and proactive leadership in these challenging times.
High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

I wanted to nominate our facilities management team at Blackpool Teaching Hospitals, our Atlas team. Our end of life care model “Swan Model” advocates that end of life care is everyone’s business. The Atlas team have demonstrated this throughout this difficult year through its team working with our clinical teams across all its departments porters, catering, medical engineering, building and maintenance and communications they have been incredibly compassionate, exceptional values. They go above and beyond to support our patients and families in so many ways however, this year I wanted to share how they have supported end of life care. At the very start of the COVID-19 pandemic, we needed to refurbish an area to create a space for our End of Life Bereavement team to be in the hospital and a place for staff to come for support and take time out. Atlas’ team were extremely helpful, respectful and understanding of the importance of this area. The work was carried out quickly and to a high standard. Nothing has ever been too much trouble for them, as they ensured right from the outset, that our needs were being fully met. The facilities team support us and patients across so many areas and in so many situations we have all faced this year and throughout they have displayed respect and compassion. These are exceptionally difficult situations such as escorting patients on their last journey from the ward to the mortuary, ensuring additional Medical devices purchased for the pandemic were in use quickly, to supporting us in remembering those who have lost loved ones with lighting up the Trust yellow on national grief week to planting trees of remembrance often with really tight deadlines and a moments notice nothing is too much trouble. Atlas are an extension of our Swan End Of Life team -working together to improve care and comfort for families and their loved ones at the end of their life. They are deserving of this unsung hero’s award as they are so often in the background to clinical colleagues yet at the forefront and so critical to all we do day to day. I believe they have gone the extra mile in end of life care this year - the speed and pace and absolute compassion they have displayed to patients and us as colleagues is incredible. They have made our jobs so much easier. . Thank you is not enough https://bfwml.co.uk/supporting-the-trusts-end-of-life-bereavement-team/