The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

Corporate Services

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

The Bereavement team are not people who push themselves forward for awards as they feel that it is wrong to self praise at a time of someones loss and grief, however, I want to nominate them for the way they all came together to ensure that even though families could not be seen on site they still felt fully supported. The team used MS Teams, Zoom to contact families (especially were they were isolated away from their families). They used funeral directors to return property and valuables in a more timely manner than may have been possible given the circumstances. The property was securely packaged and the paperwork was given to the funeral directors inside sealed poiy pockets so that they could wipe them over before opening them. They worked long hours and weekends to keep the families informed and to ensure that the process didn't stall or create delays. They patient explained to families They ensured there were drinks and food for doctors coming down from the wards to complete paperwork who may not have had time to think about food or drink while on wards that were at capacity constantly. They worked rotationally in the office to ensure that the numbers in the room were kept to a minimum. They provided nursing homes and other organisations that found themselves dealing with high numbers of deaths that they hadn't had to deal with previously and were unsure of the processes. Some had no standard operating procedure at all and we provided them with our own documentation so that they had a starting point to work from. They instigated a cleaning regime in the office that ensured that all desks, keyboards, phones were cleaned regularly throughout the day. During the year not one member of the team went sick or had concerns that they may have been exposed to COVID and given the number of doctors and staff they were coming into contact with this was a credit to them all. Regular testing was undertaken and they all had the vaccinations at the earliest opportunity. The support, camaraderie, team work they displayed during the past year was humbling. Nothing was too much trouble and the day was over when it was over. It wasn't unusual for me to me on line into the evening and spot that some of them were still working. I am incredibly proud of them all. We were commended by the Local Death Management Group(we worked closely with a lot of local organisations, nursing homes, local councils etc), by the Coroners office and Registration service for the high standards of work that we were achieving with no delays in registrations or funerals due to processes not being completed.
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