Kay Colson – Unsung Hero Awards

Nomination

Award Category:

Volunteer of the year

Individual or Team Nomination?

Individual

Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
Outstanding achievement/s in work or outside of the organisation where relevant.
Drive for innovation and proactive leadership in these challenging times.
High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

Kay has been a very important member of the family liaison team over the last 6 months. she has volunteered at least twice a week, most weeks for 6 months all in her own time and always showing a positive compassionate attitude to what can be some quite sensitive and very important video calls for patients and their families. kay has demonstrated amazing care values and I feel sad that I wont be working for much longer with kay as she not only supports the patients but has been supporting for other staff members and volunteers joining the service. When facilitating the calls she is able to help the conversation flow seamlessly between the patient and their families. she has been able to ask clinical staff for updates for families and helped communicate any worries or anxieties families had whilst their loved ones were in hospital. I know kay has thoroughly enjoyed her time in family liaison and has helped facilitate over 120 calls in the hours she has volunteered to the trust. I really think that Kay should see just how much of a great person she is, as she is far to humble to ever believe just how much help she has given to other people when restrictions have been in place and families are just missing their loved ones.