Admin & Clerical
Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
Trevor is the cornerstone of our team. Through his excellent communication, team work ethic and organisational skills, he has been instrumental in guiding our team through the recent pandemic. He comes in earlier than most team members and stays later to ensure that what he needs to get done, is done. He ensures that all our our work is recorded accurately on our Trust data bases, deals with complex phone calls from distressed patients in a calm, reassuring and helpful manner, ensures that all the team IT issues are dealt with, usually by him, himself, and always has time to address any help the team members need. Demands upon him have been greater than normal due to a great lack of administrative personnel, but he has risen to the challenge admirably and has supported the new staff joining , as well as dealing with his own workload. All team members have told me how much they value Trevor and particularly when new members join the team, he has gone above and beyond what is expected, to ensure that new members are made welcome and that they have everything they need to settle in. He often gives up a lot of his own time, to ensure new team members are familiar with all the structures and processes in place, to facilitate a smooth start to their working with us. During the recent pandemic and the stress that this has caused , due to staff shortages and high rates of referral of patients to our service, Trevor has maintained his sense of humour and is always ready for a quick chat and a joke, that keeps the team in good spirits and ensures a positive working environment.
When new staff members have joined that have needed a lot of support, Trevor has shown great leadership skills in guiding them, advising them and showing great kindness toward them , despite having a large workload of his own. He has not needed to be told what to do, but takes the initiative and is motivated to help others, without needing to be asked to do so.
When hearing him talking to patients on the phone, or in the reception area, it is clear that Trevor has great empathy and can make patients and their carers feel at great ease. He has excellent interpersonal skills and patients find him very reassuring and helpful. From conversations with my on patients, it has been fed back to me, by them, that they find Trevor very kind and supportive, and are very glad when he picks up the phone when they call.
Trevor is a hugely valuable member of our team and I hope his hard work is recognised by this award.