Jackie Burrows-great nomination – Unsung Hero Awards

Nomination

Award Category:

Admin & Clerical

Individual or Team Nomination?

Individual

Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
Outstanding achievement/s in work or outside of the organisation where relevant.
Drive for innovation and proactive leadership in these challenging times.
High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

Jackie sits on a very busy haemaotolgy malignancy clinic. She co-ordinates with such each and precision and always allows the the patients the time that is needed. During the pandemic we have all been thrown in uncharted waters where we have had to change clinics at a drop of a hat. These was a huge task and ask of all, however Jackie was able with ease to faciliate the changes, and constantly giving the patients the reassurance they often needed. We moved clinics form face to face to telephone consultation when applicable and she liaisied changing the letters on the data base to be changed, when this was not ample time, she took the initiative to call the patients to explain the new procedure which is way above what her role asks of her. Some clinics were moved off site to another location which was set up as a green area, the co-ordination and understanding from Jackie made this task seem problem free, when many of us felt like we were drowning with the pressure. We are back in the Hospital and unlike many services our busy clinics really have been busy as usual.........Cancer does not go on hold for a pandemic. Jackie at all times is warm and friendly to both staff and patients, when things are going crazy and we really dont know what is coming, she is there with a calming smile and reassuring us all that the appiointment etc are all on track.. I have worked closely with Jackie over the last 4 years or more and she is a true credit to Cardiff and Vale, when she turned 60 this was brushed under the carpet as she did not want th fuss. However this colleuage I am proud to call a team member and if I could shout from the roof tops I would. She makes my job incredibly smooth with her attention to detail, and always goig above and beyond what her job entails. During Covid she has seemed to step up a notch just when many of us were flagging. I would like to show just a small amount of appreciation on behalf of the myeloma team and all the patients at Cardiff and Vale who's path she has crossed, she is expetional lady and need to be recognised. Many Drs, Nurses and other healthcare professionals have been nominated for awards duing this time. Many forget that we are uunable to do our jobs without the help of our colleuages in other departments, it takes many cogs to make this great NHS machine work. I truly believe that Jackie is the most deserving person for an award.