Admin & Clerical
Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
Janet has held a number of Clerical and Admin roles within the NHS for many years, though i have only known Janet for a couple of years through her current role, I can see that Janet is always motivated to deliver the most efficient and professional standard of service that she can.
In Janets current role she is a stand alone member of staff, she does not have any admin colleagues to fall back on and shoulders the whole of the responsibilty for ensuring the smooth running of the administration service for the team/ward, this is often over looked, with Janet not receiving the acknowledgement that she deserves for all that she does with minimal support from others.
Janet is our first point of contact for visitng relatives, colleagues and visitiors, she always greets poeple in a warm and friendly manner, throughout Covid she has ensured that those entering the building have the correct PPE on and this I am sure has made a massive contribution to helping keep us all safe and we should all be grateful and thankful to Janet for being so diligent in her approach.
Janet has worked flexibly for the team, coming to work on her days off and staying beyond her hours to ensure that all ends are tied up before leaving the building.
Janets role is multifaceted, she mans reception, supports the whole MDT team, contributes significanlty to the safety and security of the building, coordinates facilities in carrying out repairs and generally keeps the place running, this is just a small example of her duties.
Janet is held in high regard by the service users we have here, she is a friendly and non clinical point of contact for them, with her always giving them time and responding to their needs. Janet is caring and compassionate towards the most challenging of characters and is always alert to when to share any concerns to clinical staff if she sees or hears anything unusual.
We cannot say enough about Janet and we certanily dont thank her enough or tell her how appreciated she is. As she is in a community based unit her role here is unseen by her peers and managers within the Trusts Admin Team and appears to be minimised and forgotten, this should not be the case as Janets role here is challenging, demanding and above all vital, without Janet and her professionalism the clinical team would struggle to maintain the standards that should be present in every NHS service.
I cannot think of a more deserving and fitting person for this award and think her virtues should be sung for the roof tops for all to hear and for those who are ignorant to the intense requirements of her role to be better educated and give her the acknowledgment that she truely deserves.
Thank you very much Janet for all that you do and have done from ALL OF US.