The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers
Admin & Clerical
Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
Over the past year this team has dealt with many changes and endless challenges. This team are responsible for making sure children are seen as soon as possible in line with CCG Guidelines. The past year has seen these figures fluctuate and the team working harder than ever to provide a high quality service as well as meeting deadlines. The team itself has changed with staff members progressing to higher roles and welcoming new members of the team. Training in the team has been critical and difficult as the processes have changed during COVID and with the mix of staff, processes were unclear. The team had to liaise with doctors, nurses and other external stakeholders to ensure they are following the correct process in order to provide a good service. The team worked under pressure and to tight deadlines to provide figures and information to the lead nurses and doctors for their reports. The team worked together to split the work fairly and they were able to meet the deadline with the same high quality of work.
Each individual in this team has shown compassion and kindness to their colleagues over the past year and have supported each other through challenging times. The team are very loyal to their colleagues as well as their work and always find innovative ways to improve their processes. The team have struggled by being divided with working from home and working in base however their motivation and communication with each other has not been affected. The team meet on a weekly basis where matters are discussed within the team as well as having a general catch up to have a break from the pressure and difficulties they face in this role.
The team have gone above and beyond in ensuring children are seen and they are accommodating every request from both clinical and administrative leaders. The team receive constant praises for their quality of work, their quick turnaround times, their communication skills and their happy attitudes to help. Although at times, there have been struggles within the team, they always come together to motivate one another and work through the struggle together.
This team does not receive enough recognition for the work they do. The team overall are brilliant, a lovely group to work with and always happy to help. They look to improve and progress to be the best they can be and provide the best service. The team are unaware of how amazing they are and all the positive things they are capable of. The team deserve to be recognised for how amazing they are and the contribution they make every single day. I could not imagine working for a better team and I am immensely proud of what they have achieved and what they continue to work towards.