The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

Admin & Clerical

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

Jane has been an exceptional member of staff especially in these trying times. At the heart of the pandemic she has worked extremely hard in ensuring that results are delivered to the right people across London. As the first contact for many individuals that come into the laboratory that I work in she is able to provide a service that ensures that the needs of all the patients are met. On top of her day to day duties in her role she has helped tremendously with the overall staff morale in the hospital that she works at. She ensured that members of staff Working throughout the day were fed and comfortable. She also ensures daily that she makes herself available to individuals who need someone to talk to. Her office door is always open and she’s never too busy to help anyone regardless of who they may be. She takes her job very seriously and in the midst of such a pandemic, having such an individual at the workplace is extremely vital. Working within such a diverse laboratory, we are close knitted family. Jane has almost become an adopted mum and aunt for so many people. She’s my first point of contact when I’m having a hard day or my mental health is not doing so great. She is this core unit for a lot of other people too. She does everything she is required to and more. When she is not at work, her absence is continually felt across the various departments within pathology. The reason why I genuinely believe that she is deserving of such an award is because she is an exceptional receptionist. Having been in this role for numerous amount of years she has acquired the necessary skills that is required to do her job well. Her love for the people, the hospital staff, the porters, the cleaners, the laboratory staff and the patients that come to the laboratory is amazing to see. She is able to juggle her own personal life with her hectic work schedule and ensure that she remains at the centre of everything that occurs within the laboratory. She receives emails from numerous GP surgeries requiring additional tests to be added on patient samples. She comes into the laboratory on a daily with those requests and ensures that they are resulted. Her communication skills are very effective end she always stays on top of her duties no matter how busy the day is for her. Without the presence of Jane in this laboratory, especially at the start of the pandemic when there was a lot of fear that came with the unknown. I personally would have struggled; having her around gave all of us the comfort we never thought we needed and kept us all excited to come in the next day to aid in the diagnosis and potential treatment of a wide amount of patients For such a service we would all like to thank her by honouring her with such an award. Thank you Jane.

Supporting Documents

Please click on the documents below to view the supporting documents.

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