The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers
Admin & Clerical
Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
I run a clinic for vulnerable pregnant women in Banbury and Rachel is an exceptional part of our multi-disciplinary team who we simply could not do without. She does so much more than administration and as a result the women, who have often found themselves at the bottom of life's heap, receive so much better care.
She is incredibly kind and empathetic, regularly finding herself on the phone for hours to help someone in a difficult situation - she redefines 'going the extra mile'. Our clientele are often homeless and sofa-surfing or have suddenly arrived at a women's refuge to escape domestic violence and regularly don't have access to mobile phones so it can be difficult to contact them with appointments and information. Rachel will not see their care affected by this and is incredibly tenacious. She works exceptionally hard to ensure women get the right information and hear about their appointments whatever their circumstances - she has been known to walk to some clients addresses on the way home and put the appointment letter though the door to ensure they receive it.
She is friendly, open and caring so our women will talk freely with her in the knowledge that she will do her very best to help them. As a result she recently uncovered suspected criminal activity which was putting several very vulnerable pregnant women at risk. As a result of her careful observations and evidence collection this is now being investigated by the police and the women have extra help and protection.
I have worked in the NHS for a long time and I can honestly say I have never come across anyone who is more of an unsung hero than Rachel and she thoroughly deserves recognition for her years of exceptional work.