The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

Admin & Clerical

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

Gary is a receptionist at Bristol Eye Hospital (BEH). He has worked at the hospital since 2017, starting as a porter before moving to the reception team in 2019. In 2020, Gary became a Charity Champion for Above & Beyond, the NHS charity for the hospital. Gary is an extremely dedicated member of the team, continually going above the call of duty and always doing so with a smile on his face, giving the 180,000 patients who visit BEH every year the warmest welcome at what can be a daunting and scary time. During the Covid-19 pandemic, Gary secured 1,000 units of Haribo sweets, 500 units of jellybeans, 250 bottles of Smart Water and 120 cans of Diet Coca-Cola to support his colleagues at BEH – all while he worked with them through one of the most challenging times in the NHS’ history. In addition to this, Gary secured 150 meal deals from Marks & Spencer and a delivery from Pizza Hut every Wednesday during the first wave of the pandemic. He did all of this off his own back by contacting companies to ask for support. He said: “During the first lockdown I managed to get us so much free food from many places thanks to the Charity Champion role. The food made such a difference to the whole hospital as it was totally manic at that time.” Rachel Clark, Gary’s manager at BEH, said: “All of the 450 staff at BEH were beyond appreciative to Gary, our Welcome Desk receptionist, for taking initiative and arranging the regular deliveries of food throughout the lockdowns. “It was a great treat and real pick me up during the challenging times. The selflessness and generosity of all the businesses that donated was wonderful and we are all extremely grateful.” Since becoming a Charity Champion for Above & Beyond, Gary has proved to be an asset to the charity team. He has been part of a photoshoot to promote a charity fundraising event, signed up to a skydive and worked hard to promote the charity within the hospital – he is rarely, if ever, seen not wearing his Above & Beyond sweatshirt. Despite all of this, Gary always puts his colleagues first and credits the fantastic team he works with, including his manager Rachel, in helping him succeed. Amy Barnard-Smith, Hospitals Partnerships Manager at Above & Beyond, said: “Gary is an inspirational member of staff and I can’t find a way to thank him enough for all the help and support he gives to Above & Beyond. “He’s a valued and indispensable member of the team at BEH and winning this award would be the perfect way to recognise him for all the amazing effort he has put in over the last year.”
Rating: 6.0/10. From 1 vote.
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