The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

Admin & Clerical

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

Central and West Warrington Primary Care Network have employed a team of what can only be described as thoroughly amazing people to support the COVID vaccination programme. These wonderful people were furloughed from their permanent roles but have brought enthusiasm and most importantly compassion into the local vaccination service. Since December 2020 they have quite literally not stopped and they deserve the recognition for the work and assistance that they have given. None of them had any previous NHS experience but you wouldn’t know it. They have thrown themselves into every aspect of the vaccination clinic. You name it they have done it and yes they are also now all trained as clinic vaccinators. Who would have expected, least of all them when they were put on furlough that within 6 months they would be trained vaccinators? What an outstanding achievement for all of them. They have, and continue to, work above and beyond. I am not sure you could write a job description for what this great group deliver. They are a small but perfectly formed team supporting the Clinical Director (Dr Laura Mount) and the other NHS staff to make sure that all patients are vaccinated in a safe but happy place. They are the voices on the ends of phone calls inviting patients into the clinic. They are the faces greeting patients when they arrive at clinic and more often they are the people waving the patients good bye when they leave the clinic. Just to highlight a few of the many tasks that they do/have done. Emily has held people’s hands who are petrified whilst they have been vaccinated. Ben has become an IT guru and sorted out all the minor, and sometimes major, issues with the systems which could have delayed clinics. Karla has brought daily colour themes and charity events to brighten the environment. Nicola has brought organisational skills that have kept everything running smoothly and Donna has been the hostess with the “mostess” in the post vaccination area. This group of wonderful people have gone above and beyond including quite literally walking the streets of Warrington at night to encourage the homeless to be vaccinated and then made tea, cakes and sandwiches for the same group of people when attending the vaccination site. Nothing is too much. I have never seen them not smiling. All day, every day they smile. No matter what is thrown at them they deliver. They are there making sure every patient has the best experience. They are there making sure that all the vaccinators, the volunteers, the clinical team all have the best experience. Very soon, these amazing people will go back to their pre-covid roles (although we are trying our best to persuade them to stay!). They really are the unsung heroes of the Warrington Orford Jubilee Covid Vaccination Service and so I want to nominate Emily Benbow, Karla Koffey, Ben Robinson, Donna Mather and Nicola Heywood – team CWW PCN COVID Vaccination Team

Supporting Documents

Please click on the documents below to view the supporting documents.

View Document 1 View Document 2 View Document 3
Rating: 7.0/10. From 1 vote.
Please wait...
< Back to my nominations list