Covid Vaccine Admin Team – Unsung Hero Awards

Nomination

Award Category:

Admin & Clerical

Individual or Team Nomination?

Team

Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
Outstanding achievement/s in work or outside of the organisation where relevant.
Drive for innovation and proactive leadership in these challenging times.
High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

The Covid Vaccine admin team have truly gone above and beyond at pace to support delivery of the programme of 1st dose vaccinations to over 10,000 individuals across our organisation and the wider health & social care system in Bolton. The team had to deploy at very short notice over the festive period. The team worked around the clock often late into the evening and at the weekend to deliver the vaccine at pace. The team had to adapt to the every changing national guidance around the vaccine, new booking systems with little training, responding to queries via telephone and email and short notice reporting to GM and into national systems. slot utilisation against vacancy supply was constantly monitored to ensure no wastage. They worked collaboratively with wider colleagues. Each member of the team has shown compassion, caring in very often stressful situations with the volume of staff coming through, the team not only managed the system but supported with the flow and the regular wiping down of chairs, etc. They ensured all consent paperwork was completed correctly to enable the smooth process supporting the vaccinators. They have also worked closely with the CCG to ensure that those staff unable to have the first vaccine or the Pfizer vaccine have been offered this throughout the wider bolton system. The admin team have been the bread that hold the sandwich together - managing and controlling the booking at the front end, uploading data at the back end of the process, without which there would be no sandwich. The team listened to feedback and made some changes to 2nd dose bookings which improved the efficiency and flow. Overall the admin team have truly embedded our trust values, everything has worked seamlessly and overall feedback has been very positive from all involved. Below are a couple of examples of feedback: Sent: 23 March 2021 10:21 To: BFT Covid Vaccine Subject: BIG THANK YOU PLEASE MAY I SEND MY THANKS TO ALL YOU MARVELLOUS PEOPLE WHO ARE DELIVIERING THE COVID INJECTION. YOU HAVE MADE SUCH A DIFFICULT ANXIOUS SITUATION – BEARABLE DUE TO MY VISUAL IMPAIRMENT I WAS CONCERNED THAT I WOULD BE TOO EARLY FOR MY APPOINTMENT AS I TRAVEL BY TRAXI FROM UPPERMILL MY EMAIL SENT YESTERDAY WITH THIS CONCERNS WAS ANSWERED PROMPTLY ASSURING ME THAT IT WOUOLD NOT BE A PROBLEM AND THAT I WOULD BE ACCOMMODATED THIS MORNING I WAS TREATED WITH LOTS OF KINDNESS AND RESPECT – I AM SO VERY GRATFUL LIFE THROWS UP DIFFERENT CHALLENGES ON A DAILY BASIS BUT YOUR TEAM HAS MADE IT VERY EASY FOR ME THIS MORNING THANK YOU Thanks Rachael, can I just say that the whole vaccination team are doing an amazing job and we are very grateful for the hard work you are all doing to get us all vaccinated so efficiently and help to keep us safe, please pass on our thanks. The team also received recognition from GM for the data regarding Covid vaccine uptake for staff and our rates of vaccination for the BAME staff look particularly good compared to other Trusts in GM