The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers
Nomination
Award Category:
Admin & Clerical
Individual or Team Nomination?
Individual
Qualifying Qualities
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
Outstanding achievement/s in work or outside of the organisation where relevant.
Drive for innovation and proactive leadership in these challenging times.
High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominators Answer
Nominee's story :
Emma is the linchpin of the Calderdale Early Years Autism Assessment Team amongst a host of other roles. She has worked with our paediatricians and the Child Development Service as a medical secretary for most of her 29-year career with Calderdale NHS Trust, joining us when she was only 17 years old!
Emma personifies the trust’s core values of ‘putting the patient first’ and ‘working together to get results’. Families and children remember her long after the children have grown up and, equally, she always seems to remember them! She organises and cajoles and keeps our team on track, all with cheer, utter professionalism and, from time to time, ice creams! She arranges appointments on a personal level and sorts out problems with parents so that non-attendances for our autism assessments, without notification, are literally unknown. Parents and children take reassurance from her friendly chat when they attend for stressful assessments and procedures. She translates our jargon into something understandable for parents and has saved us from appearing to lack empathy many times.
Emma took this attitude way before she understood what it was like to be on the receiving end of children’s health services. These days, however, she juggles emotional and practical demands both at work and at home. Along with her loving family, she supports her daughter, Florrie, who has a rare form of brittle bone disease, through multiple bone breakages, serious operations and the considerable challenges of high school. This brings us to another of the trust’s values of ‘doing the must dos’. In order to maintain her high standards at work, Emma has been coming into her office at all hours. This reached a pinnacle in May 2021 when she returned to work at 8pm in the evening, after a gruelling day of hospital appointments with Florrie, to ensure reports for parents were compiled for meetings the following day. All this and the pandemic too –need we say more!
We’d like Emma to understand how truly grateful her colleagues are to have her in the Rainbow Child Development Centre Early Years Autism Assessment Team. We know we speak too, for all the colleagues, children and families who have met and known her, often at difficult times in their lives, over the last 29 years.
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