Admin & Clerical
Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
The last 12 to 18 months has been a difficult and challenging time for all of us in health care for many reasons – however, the best cure any department could have had and could have is a person called Claire Winterford. Every department needs a Claire Winterford.
She is the most amazing resilient selfless person anyone could wish to have in their department. She manages to have such a good intuition of just being mindful of what was going on, who needs help and support, and where and how she could best utilise her skills. She is just there when you need her, but also not there when you didn’t need her – quietly getting on with her work.
Claire has a real can do attitude to anything that is asked of her and she will even complete tasks that were not necessarily asked of her.
During our busy Covid times, Claire was there with her positive and cheerful manner. She set up a rota for her team of 3 to cover a 7 day service, to coincide with the rest of the therapy department, providing a valuable admin service.
Yes there were times (not many) when we needed to be there for Claire, on those cold wet days, when she had been waiting a long time for a bus to get her into work, because the previous 5 were full, but this never totally stopped Claire from still remaining positive and thinking out the box. From then on, she either walked the 3.4 km or walked half of it and caught the bus further up the line. Always a solution to every problem in Claire’s eyes. Her positive comment of walking the 3.4 km was “exercise is good for me and it increases my step count!”
Claire always managed to ensure the health and well being of staff around her. I know that the management team particularly appreciated this. She was just there at the right time providing us with much needed refreshments (without being asked), she checked on us all, having an open door listening shoulder policy.
Amongst all this, Latterly Claire had a member of staff who needed to shield for 4 months. Claire supported this staff member by keeping in regular communications with her, by phone or zoom. This meant Claire had to come out of her comfort zone and learn a new virtual IT programme. Claire in her usual fashion embraced the technology and adapted by using her own smart mobile phone – which she only had to up graded recently because the buses passes went electronic and her old phone would not support apps!
If you are looking for a constantly cheerful and positive person, one who always looks on the bright side and finds the good in everything, is hard working and reliable, then you need a Claire Winterford.
We are lucky in therapy – we do have our very own, Claire Winterford.