The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

Volunteer of the year

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

Paul is a clinical volunteer who is in paid employment full time Monday to Friday in a busy, stressful role. Despite this, however, he dedicates his Saturday morning to ward 33. As an early riser, Paul will arrive to volunteer around 6.45am to catch the staff handover so he can make a note of patient needs with regards to food and liquid to ensure no one is offered food or drink, who shouldn’t be and appropriate cups are used during breakfast. He then supports during the breakfast times, encouraging patients to eat and drink. Paul’s personality is infectious, after helping to serve breakfast and once patients start to get out of bed, he will support staff and patients to ensure their days go a little more smoothly. He spends his time chatting to patients mostly about football or the weather as an icebreaker, raising spirits on the ward. Paul also provides support to new volunteers on the ward, giving advice and helping them settle into their role. He is very comfortable being the ‘friendly face’ of volunteering. Paul is described by staff on the ward as a lovely, genuine and thoughtful volunteer whose caring nature shines through to staff, patients and volunteers. Paul shows huge dedication and commitment to the Trust, firstly by giving his valuable time on a Saturday morning when he has a full time, busy job and a grandchild to occupy his time, but also through his enthusiasm and ideas of how volunteers can get more involved and raise funds for the Trust charitable funds. Although there have been times during the past year when Paul has been unable to volunteer on the ward due to the pandemic, he has regularly visited the hospital to bring cakes and bacon sandwiches to the ward staff to raise their spirits and praise them for the work they do. As described by staff on the ward, Paul is a genuine, caring individual who wants to give his time to help make a difference to staff and patients, he is a brilliant volunteer and perfect example of someone wanting to support his local community through the Trust and its patients. In saying this Paul wants to do more to support the Trust and his local community, forever looking at ways he can give more. Trust values:

Supporting Documents

Please click on the documents below to view the supporting documents.

View Document 1
Rating: 7.0/10. From 1 vote.
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