Tracey Ewen – Unsung Hero Awards

Nomination

Award Category:

Volunteer of the year

Individual or Team Nomination?

Individual

Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
Outstanding achievement/s in work or outside of the organisation where relevant.
Drive for innovation and proactive leadership in these challenging times.
High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

Tracey joined the trust just prior to the pandemic and has shown her dedication and commitment to making a difference to our patients whilst also supporting the staff on the wards during this past year. Initially, Tracey volunteered a couple of times a month whilst also working around her day job as a hairdresser, however as lockdown took hold Tracey was furloughed. Finding herself with more time on her hands Tracey couldn’t sit at home and wait for furlough to finish, no, she has provided a huge support to the trust and volunteer team by coming in three times a week since March. Tracey has shown care and compassion to our patients and staff, (including the volunteer services team), in an unsettling time, Whether it be delivering belongings to patients on the wards due to visiting restrictions, keeping patients company or assisting during mealtimes, Tracey has provided support to wherever there has been a need. Her ‘can do’ attitude knows no bounds. With regards to staff, Tracey has made a huge difference to the volunteer services team. She has supported the induction process of new volunteers, providing mentorship and assisting them to settle into their role. This has been particularly challenging due to the fact our volunteers have not just been working on one specific ward, they have been supporting on various wards and have had to adapt to different ways of working in unfamiliar ward settings. With regards to putting patients first, Tracey will go out of her way to make sure the patients she comes into contact with, have the basic necessities of toiletries and appropriate clothing to go home in. If they don’t, Tracey will arrange to collect these from the stock of donations that the trust have received. Tracey will often ring the office to ask if there are any other patients from other wards who are in need of the same necessities and if so, will offer to go and take them to patients on wards she is not volunteering on. Tracey will also make a point every time she is volunteering, to visit the drop off point for patient belongings a couple of times during her volunteering shift. She will make sure that patient belongings are delivered to the various wards in the hospital in a timely manner. Tracey is a committed volunteer who will get on with the task in hand. She has been a fantastic support to our trust during the pandemic and a huge asset to our volunteer team. https://www.dailymail.co.uk/health/article-9076727/How-Mails-amazing-30-000-volunteers-helping-NHS-line.html