The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers
Nomination
Award Category:
Admin & Clerical
Individual or Team Nomination?
Individual
Qualifying Qualities
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
Outstanding achievement/s in work or outside of the organisation where relevant.
Drive for innovation and proactive leadership in these challenging times.
High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominators Answer
Nominee's story :
Ros is an amazing member of our team. There are so many ways she has gone above and beyond for the team and our patients.
She is deeply invested in the service and cares passionately about the patients. This is shown in everything she does from the cheerful phone calls to our patients, who constantly tell me how amazing she is, to the flowers and cards she gets from them showing how they appreciate what she does. On a daily basis there are little things, such as a reassuring phone call to a relative, who is anxious about the procedure their loved one is undergoing, to making sure the patient has his usual paper or favourite chocolate bar.
Despite the incredibly heavy work load she has looking after our patients, which has worsened with her only other colleague being on long term reduced hours, she is still always smiling and caring and willing to help in any way she can. She battles on even when feeling unwell, as she has been recently, and continues to work to a high standard without complaint. She is the receipt of a constant stream of phone calls from worried and upset patients who have either had their treatment delayed due to COVID or cancelled due to emergencies. The way we work has been altered by COVID and she used her own initiative forming network of contacts across the region to get pre-operative testing done close to home.
Not only does she care for our patients but also the team, checking up on us (doctors, nurses and radiographers) when we have been doing long procedures and making sure we have eaten!
Recently when there had been a patient appointment error, through no fault of Ros, she accompanied the consultant to speak to the patient and explain the situation – this was not her job to do, but just demonstrates her commitment to ensuring that patients are supported as best we can.
I honestly could not do my job without her support and I know my colleagues feel the same as I am sending this on behalf of the four interventional consultants who Ros supports. Her repour with the patients and their families, is the starting point for the relationship our patients have with the service. They are often very scared as they have a problem which are potentially life-threatening and are undergoing dangerous procedures; the initial impressions of the service are made by the first contact they have which is usually Ros.
We had a period, prior to Ros with little administrative support and the consequences were dire with a high number of complaints about frustrations in the process getting to treatment. This is nowa thing of the past, with patients commenting on how reassuring they find it that they have a contact point and how greatly improved the administrative side of the service is.
We hope you will join us in acknowledging Ros’s exceptional commitment to her role, our patients and our team.
Register your score below:
To register your score, please click on the star rating that you wish to give this nomination out of a score of 10.
