The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers
Admin & Clerical
Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
I would like to nominate the Outpatient Reception teams for the ir continued hard work, dedication and commitment,. The team have worked tirelessly throughout the pandemic having been rotated onto a 7 day working pattern at short notice to support other areas as activity was taken down. They embraced the challenge despite their own fears and worries. During this pandemic we had 3 staff members who needed to shield, however they still continued to support the service and wider colleagues across the Trust including booking of the covid vaccination by working from home. Additionally staff volunteered to be redeployed to roles outside of their comfort zones - we had one member of staff that supported the mortuary and another that supported Darley Court intermediate care home in a caring role having to wear full PPE both of which I received positive feedback fir the support they provided. They have been supportive of each other and ensured the service has been able to continue despite the staff challenges of isolation etc. During the height of the pandemic their immediate supervisor lost her husband to Covid and the team rallied round to support and ensure the service was maintained to make her proud on her return. During the recovery and rest plans the team have adapted very well to different ways of working and still provide a efficient service across the reception areas on site at the Trust and at other service locations. The team have shown true resilience and continue to adapt to the ever changing environment to ensure patient service is delivered. They have shown they are responsive and effective in a crisis, caring and responsible and have a dedicated work ethic with a passion to succeed and improve patient experience. Further they have shown they are part of the Bolton NHS family willing to adapt to the current situation and take on roles outside of their comfort zone to support colleagues across the Trust. They have remained positive and enthusiastic within their roles despite being anxious and frightened, and willingly volunteered to do whatever it takes to support the wider teams/Trust during these uncertain times.
They have not only put the patients first but also their colleagues and wider colleagues that are unknown to them to ensure services can be maintained and patients receive the care they need.