The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

IT & Digital

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

The whole ePCR team displayed an exceptional work ethic to continue to procure, develop and deploy an electronic Patient Care Record (ePCR) throughout the first wave of the COVID-19 pandemic. ePCR is a huge technical development for the London Ambulance Service (LAS) to move from completing c. 1 million paper assessment and report forms per year to a concise, immediately digitised record of assessment and treatment that is available to the wider system (GP’s and Hospitals). The team embraced new ways of working, remotely via MSTeams to complete development and plan deployment of the product to our people. Moving to ePCR brings with it a host of further opportunities to give our clinicians access to information from the patients GP record and previous ambulance attendances, it’s launch was fundamental to improving the care provided to Londoners. An ePCR support group was set up with representation from across the Trust to not only test but ensure there was peer support in place across the capital. Innovative ways of providing support and communication were implemented, ranging from daily engagement calls via MS Teams that were available for all to join, a ‘group chat’ for peer support, to peer telephone support. Since the first electronic Patient Care Record was created on 26th August 2020 we have been seeing usage increase in line with training plans and in 94% of cases an ePCR is now created, reducing the use paper records and improved sharing of information. The team played an integral role to ensure such a successful outcome during what was a busy period on the back of the Covid pandemic.
Rating: 5.0/10. From 1 vote.
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