The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers
Admin & Clerical
Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
Julie came to our team in May 2022. Shortly after she arrived the head of our team left, leaving just myself and two admin staff to support. Although Julie was new to the role she was able to pick this up the job fairly quickly (she had not had any experience in this complex area) and support not only myself, but the other admin person too. Since coming to our team she has continued not only to support us, but also add value by going over and above what is asked of her. She has taken part in ICB wide planning and review meetings which have sought to bring together the processes of all 4 CCGs in line with 1 ICB process. This sounds simple but she has faced strong challenges along the way and this in itself has been sustained and complex.
Whilst the other admin lady has gone part time, she has picked up her work and implemented biweekly meetings to ensure the other lady feels connected to the team and is aware on any ongoing cases. She is aware of the pressures on our team and without asking has stepped up to provide guidance and leadership within her remit. She has suggested better ways of working to enhance our productivity and then formalised them by writing procedures to support the whole team. She proactively organised meetings with finance to ensure any queries are dealt with in a timely manner and leads on ensuring these are rectified. She does this independently of the team leaders as she knows how busy we are as a small team. She goes over and above just to ensure the effective working of the team.
The other admin also recently suffered some personal issues which have effected her work. Julie not only stepped up to provide support during work, but she also supported her emotionally. Julie is a very caring and sensitive person who would do anything for anyone. She has accompanied me on several occasions in order to minute out of area meetings. She has shown thoughtfulness and kindness as to how she communicates both with external staff and our patients. Within the ICB she has a fantastic reputation as someone who is loyal and supportive and will help anyone if she can.
She continues to learn and will often ask questions. Its a really complex area but she really enjoys it and that comes across in her work. She has shown incredible resilience given how stretched we are as a team and given the recent cuts and redundancies, this continues to be the case. Julie is a valued and productive member of our team. We would be lost without her. In her previous team she had experienced poor management which affected her confidence and self worth. We hope that over the time she has been with us, she realises just how much we value and rely on her. If anyone deserves a pat on the back it is her!