Volunteer of the year
Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
Hospitals are difficult places to navigate and so we have a number of ‘Meet & Greet’ volunteers at Main Reception – this is an invaluable role.
As a ‘Meet & Greet’ volunteer, Chris is often the first friendly, smiley face that visitors and patients see. And he creates an amazing first impression. He exudes warmth and friendliness and is a wonderful ambassador for the Trust.
Chris is a true star. His wonderful professionalism, dedication, unique personality and infectious humour all mean that our patients who walk in agitated and fearful about their visit are supported and calmed, and that applies to both young and old alike, they all love him. As do the staff. Whether he is directing patients to appointments, regularly holding their hand and carrying their bags if they need it, or pushing them in a wheelchair – he constantly goes that extra mile.
As Chris himself says “This is a very fulfilling and rewarding role as I can talk, laugh, and joke and hopefully help to relax the initial apprehension most people feel when having to attend a large hospital such as the L and D. A lot of times it may just require a few verbal directions, but I can tell as I’m giving them the information by that glazed look in their eyes that this is not working so I just tell them to follow me, and I will take them there. The genuine gratitude that is shown means more to me than can possibly be measured. When I think to myself, I only “work” three hours a week, carrying out a “job” which is not rocket science but the “payment” I get in satisfaction by the gratitude that is shown in just helping people is priceless, and I am humbled.”
Chris constantly goes that extra mile for which we regularly receive letters of thanks and emails. Most recently he took a confused lady to the urgent GP clinic, 30 minutes later the same lady was wandering by main reception, Chris took her back to the emergency department as she was by then, very confused and he was very concerned for her wellbeing. He explained to the emergency staff about his concerns and he got the lady to sit in A&E - she was later admitted to a ward for several days.
Chris always goes above and beyond in his role and is extremely well liked by patients and staff. It’s the so many little things he does that really make a difference. He sets a shining example is so deserved of an award for all that he does, all with such a happy cheerful disposition, we truly cannot thank him enough.