The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers

Nomination

Award Category:

Admin & Clerical

Individual or Team Nomination?

Individual

Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

Too many people focus on clinical staff as the 'first port of call' for patient in the hospital, and too often are these clinical staff focussed on the patient themselves. Whilst Pauline is non-clinical staff, she always ensures the patients and visitors in her reception area are safe, happy and healthy enough to be in an area with non-clinical staff present. If Pauline is concerned about the health of patients or visitors, she will contact the clinical teams in the area to assess the patients and prioritise as needed. Recently she was integral in getting a patients husband admitted to the hospital for required care. Whilst this is above and beyond 'as is' - Pauline has also been recognised by family members of patients - namely there was a disabled teenager who attended through the imaging department (from the ED) with his parent/carer - As well as ensuring the teenager was cared for to the best of the departments ability, Pauline was also present for the patients parent/carer. Pauline recognised she was struggling with feelings of (misplaced) guilt, exhaustion and indeed concern for her child. Pauline was 'present' for the mum and helped her, giving tissues and a cup of tea, as well as just being present for her. This is something the clinical teams caring for her child did not do (including myself.) Pauline made the ED visit, and follow up visits, as safe and pleasant as possible for both the patient and his mum. We can all learn a lot from Pauline.
Rating: 7.3/10. From 3 votes.
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