The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers
Admin & Clerical
Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
Our ward clerks are the first face and the last face our patients see - patients are greeted to the ward/unit with a smile and cheery disposition and waved off with well wishes always. This is also reciprocated with all members of staff and family members entering our ward and unit. Our ward clerks Heather, Jacqui, Carol Anne and Emma are always two steps ahead of us.
We often ask for wristbands, labels, medical devices, stock from pharmacies, TTO medications or information on patients before you even ask they have already completed it ready to hand! Have a IT problem...ask the ward clerks and 9/10 they already know the answer. They always use their own initiative going above and beyond for patients but for all the staff on the ward and unit. They can often be found making displays to show our work as health professionals but never have recognition for their own work. This boosts not only team morale but patient experience. They have an amazing skill set between them, with one being even a retired nurse. They recognise the pressure others are under and do their upmost to ease this at them often at their own expense. Their knowledge between them know no bounds and often astounds use at what lengths they go to day in day out. They truly are the walking, talking, typing fairy godmothers of the ward and unit making sure everyone and everything is taken care of, more often than not outside and above of their expectations and roles.