The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

Corporate Services

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

I have nominated this individual as they are caring, selfless, determined, empathic, helpful whilst maintaining a high degree of professionalism. They have a very busy role but I repeatedly see directly, and have people mentioning, how this individual takes on others personal or professional challenges with real calmness and compassion. I know the level of pressure they are under with deadlines and critical projects, but they always greet people with warmth and positivity. Although they have so many commitments of their own, you feel valued, cared for, and unrushed in those conversations. Despite being so supportive to others they never seek praise for this, are excellent in maintaining confidentiality, and just seems to assist others navigating their problems so gracefully. This outstanding, balanced, personal approach is also underpinned by an exceptional knowledge base which is very reassuring. Clearly the level of care they demonstrate for others is time consuming and places extra demands on them practically and emotionally, but they always seem to step forward to help others. This person has a non-patient facing role but that humanity maintains that all their decisions, which affects those who provide the direct care, still has the patient at the centre. One of their roles is to liaise with staff side representatives and union officers which can clearly be challenging in times of industrial action. Even in these difficult interactions, her knowledge, combined with her caring, open, collaborative, pragmatic approach is disarming and had created very productive discussions and averted escalation of issues. This individual was contacted by a struggling colleague from another department. They went to see them personally, took the time to sit with them, and then put in regular touchpoints with them. This ensured this colleague felt supported enough to stay at work and not take time out with stress related issues. I am, personally, hugely grateful to this individual for their professional and personal support. I have felt that I have developed so much due to their knowledge. When I have felt frustrated and under pressure they have provided a caring ear, enabling me to resolve situations with professional confidence and in a calm manner. Their approach in welcoming junior doctors with energy, warmth and positivity, along with a can do attitude to assist senior doctors, is such an asset for the organisation to keep things running smoothly and delivering care.
Rating: 6.0/10. From 2 votes.
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