The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers

Nomination

Award Category:

IT & Digital

Individual or Team Nomination?

Individual

Nominators Answer

Nominee's story :

Briony has been instrumental in the delivery of the Electronic Prescribing and Medicines Adminstration (EPMA) programme as being the heart and soul of everything happening on a project which has affected all clinical staff across the Trust. Briony has spent most of the last two years as a Project Support Officer, only very recently gaining promotion. During that time, Briony has immersed herself into the vast amount of information/activities/areas involved in the project Trust wide becoming the central point of information and the conduit between all the project leads and wider supporting teams. She has gone above and beyond her role to become the trusted 'go-to' person pulling information and experts together quickly and effectively. She produced training videos explaining how the new technology worked and role playing scenarios to help staff know how to transfer patients from paper based to digital wards and vice-versa. She has confidently deputised for the Programme Manager on numerous occasions and has literally worked on the programme day and night to ensure everything was right for the staff receiving EPMA and that they felt supported. Briony worked additional hours to resolve issues and manned the 'on call' technical support line during evening and weekend shifts to ensure all staff were comfortable and competent in the new technology as soon as it went live. Briony also worked with wards in the lead up activities, helping them to prepare for the changes by developing a comprehensive communication plan and associated engagement activities. At all times, Briony demonstrates the values of the Trust. She is friendly, delivering everything with a smile and listening to peoples views and enabling them to be heard at all levels. Professional at all times in her responses to queries, Briony ensured she spoke with knowledge and understanding of a topic. Being open and honest, she developed rapport with people of all levels resulting in being highly approachable at times of low morale or stress. She is empathetic to challenges faced by clinicans and showed awareness of the challenge the project has placed upon them during winter pressures and disruptive strike action. She is progressive in taking the initiative and lead to find solutions to issues, collaborative in approaching subject matter experts whilst being mindful of conflicting priorities with their tasks. Briony has always focussed on patient safety, working tirelessly with suppliers to ensure that the services received were the best they could be and met clinical requirements eg the carts and equipment meeting infection controls, adhering and adapting to changing Covid-19 guidance during the roll out, as well as working with system suppliers to fix glitches promptly. I'm in no doubt that without Briony's commitment to go above and beyond her support role, the Trust wide deployment would not have gone as smoothly as it did, issues would not have been resolved or escalated as quickly and the positive morale of the deployment team would not have been sustained over the 2.5 year duration. Briony, you are a credit to EPMA and Team Salisbury.