The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers

Nomination

Award Category:

Admin & Clerical

Individual or Team Nomination?

Team

Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

Our SPA/admin team over the last 12 months have started to work a combination of office and remote working, their time is split between completing all administrative tasks for the 0-19 service, this includes our single point of access which enable families across Derbyshire to have personalised contact with the service, support, signposting and dealing with complex calls is in a days work for these amazing staff members. With over 5000 contacts into the service in October 2023 alone each and every call is dealt with kindness, compassion and respect. Our team of admin have regular safeguarding supervision to support their wellbeing and ongoing team support around difficult calls which currently seem to be on the rise. Every member of the team brings a unique aspect to their roles and they pride themselves in making sure the caller receives the information they need or directed for professionally guidance. They encourage and challenge myself and their line manager Sarah to make their working days more effective by offering solutions to digital problems and removing the need for paper documentation in the service, we are proud to say we are paper light and this is down to the hard work and dedication of the team. Leadership within the admin team is elective, a mixture of transformational, charismatic and participative is what makes our admin service evolve with each staff member playing a key part in the implementation of a new pathway or process to support our clinical services. We believe as a service, admin are the "glue" that holds us together, we celebrate these individuals and recognise that they all bring their own tube of super glue to work very day to continue to amazing work they do for the service 😊 Thank you never seems to be enough but a little recognition and a nomination for this award will make them realise and see just how astounding they are not only as individuals but when they work together as a team.
Rating: 7.3/10. From 3 votes.
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