The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

Volunteer of the year

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

During Carol’s 2.5 years as a volunteer in North Tees and Hartlepool NHS Foundation Trust, she has volunteered in many roles. Carol volunteers two days a week and during this time she helps patients and staff on the Acute Cardiology Unit, as part of the Active Hospital’s initiative she is involved in ensuring that patients take an active role in their recovery. Encouraging them to be active wherever possible, from short walks to trips to the shop. She also welcomes and directs patients to their appointment within Main Outpatients and also acts as a responder to help staff with tasks that would normally take them away from their clinical duties such as delivering samples to pathology. Carol, aka ‘Cheerful’ Carol, goes out of her way to brighten up the day of any patient or staff member she comes into contact with. In her role on the ward, Carol will visit the shop and collect items for patients, provide companionship and assistance with feeding, (encouraging them to eat and drink), and also encourages the patients doing craft activities to help pass the time of day. Carol has also been known to get the patients singing in the bays, particularly the older patients, to reminisce about past times. Theresa O’Henly, ward matron said: “Every time Carol comes onto the ward she is willing, helpful but most of all she is so jolly. Her kindness overwhelms me, ACU is a better place when she is around” Carol was involved in a range of Christmas activities we had arranged for patients, including a number of visits to wards to sing Christmas carols, spreading cheer to patients and staff. She is a larger than life character and is always willing to help anyone she comes into contact with - on or off duty. When Carol has attended an outpatient appointment for herself and whilst she has been waiting, she happily puts on her volunteer top to provide assistance to staff and patients in need- nothing is too much trouble. Carol’s enthusiasm and commitment is astounding. Carol will often provide support to new volunteers in the trust and share her wisdom and passion, to help them settle into the role. This support is invaluable to the volunteer service team and we are ever so grateful. Carol will often tell us stories about her day, one recently involved her support in helping a patient eat a meal. Carol used her enthusiastic approach to get the patient to imagine they were somewhere exotic on a beach and managed to get the patient to eat something, which had not happened for some time. If this support isn’t enough she has also registered with our clinical education team where she portrays patients with various conditions, to support the development of medical students in becoming good doctors, improve patient care and satisfaction. Carol is a ‘real’ asset to our volunteer team, the trust, staff and the patients within our hospital. We can’t recommend her enough for this award.

Supporting Documents

Please click on the documents below to view the supporting documents.

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