The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

Admin & Clerical

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

Lesley is medical Secretary (directly) to at least 8 consultants, and my unsung hero. 'If Lesley can't do it, no one can'. We have never met & spoken on the phone only once, but I have emailed her for support during the last four years. She approaches everything she does with a sense of humour, fun and *willingness* - the likes that I've not seen before. Lesley has been absolutely Pivotal in ensuring that patients with serious conditions do not run out of medical options and receive treatment in a timely ways. This contributes in measurable ways to meeting wider trust targets whilst actioning trust values in real & pragmatic ways. 'If Lesley can't do it, no one can'. Leslie has been equally pivotal equally pivotal; enabling hepatology research success at our Trust which includes meeting time to targets whilst enabling the quality and integrity of our work. Lesley Cates is committed - to people, their health, wellbeing and needs. All of this has a cascade effect that most are unaware of. To achieve what she does is a complex & time consuming process. Lesley navigates challenges like a Jedi; calmly, quietly, constantly and consistently. Everything I have written reflects her work ethic & understanding of processes and people. And with this, I leave you with my experience of the fabric that is my unsung hero, Lesley Cates: from John Dunnes poem, 'No man is an Island': "Every man is a piece of the continent, A part of the main." "Any man's death diminishes me, Because I am involved in mankind, And therefore never send to know for whom the bell tolls; It tolls for thee." Accessed on 5 Dec 2023. From the original John Donne, Meditation 17, Devotions upon Emergent Occasions. Published in 1624.
Rating: 9.3/10. From 3 votes.
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