The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

Admin & Clerical

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

During the covid lockdown Jackie worked full time in her role, and then did extra shifts at weekends handing out gloves and hand gel to ensure patients and visitors were kept safe. During this time she became a cheerful greeting to people coming into the front entrance and kept their spirits up with her caring empathetic nature. Some visitors sought her out especially to brighten up their day. One elderly man was particularly isolated, and Jackie went out of her way to ensure he had everything he needed in the home, and was able to keep himself safe. She has since checked in on him numerous times, and he is delighted to now call her a friend. Since then she has assisted when a person suffered a medical episode in the hospital entrance, calling for help and ensured the person received the best of care , whilst keeping the situation calm for bystanders. She is always the first to offer assistance to any person that she sees needs any help. In her lunch break she often takes time out to guide patients to their destination, or point them in the right direction. Earlier this year Jackie suffered a family loss, but ensured she kept her kind, loyal nature showing to her colleagues, and visitors. Her happy thoughtful nature means she is always willing to help others, no matter how she is feeling herself. She has maintained her empathetic caring side despite her sadness at her loss , and is extremely well thought of by staff and visitors to her department. She is a true asset to the trust .
Rating: 8.3/10. From 3 votes.
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