The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers
Admin & Clerical
Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
Emma is the Head of Business Intelligence – Contracting and Commissioning and has been the driving force for thinking about how we measure and collect outcomes data in relation to the Community Mental Health (CMH) Framework. CMH is about working differently to support people with their mental health needs closer to home. Locally we have created six Mental wellbeing Integrated Network Teams (MINTs) one for each of the locality areas in the Integrated Care Boards (ICBs) footprint.
Emma has passionately ensured that stakeholders who will be, and more importantly might be involved in the MINTs have been engaged in the development of outcomes measures and how the information is collected and reported on. This has been a complicated process involving Voluntary, Community and Social Enterprise (VCSE), Primary Care and a mental health Trust all who use different Electronic Patient Record (EPR) systems that a) do not link with each other and b) cannot be easily adapted to collect and extract new information.
Emma has ensured the voice of the service user has been heard throughout this work by engaging with our local Independent Mental Health Network (IMHN). The views of IMHN have shaped the way the way the new Person Reported Outcome Measures (PROM) are used in clinical practice and how they appear on the EPR.
Emma has written many board and steering group papers updating on progress and highlighting the challenges and mitigations in place and planned to overcome these.
The work Emma has driven forward to improve outcome measurement and reporting for CMH is astonishing given this is just one element of her role. She manages a large number of staff responsible for data flows and reporting in the ICB around all aspects of NHS care: primary, acute, and community. Additionally, she is part of the senior team at the ICB driving change within the organisation and Integrated Care System. Emma is basically Wonder Woman!