The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

Admin & Clerical

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

I would like to nominate the education and training team at The Royal Orthopaedic Hospital NHS Foundation Trust. As a team they consistently deliver, go above and beyond in their roles, and ensure all service users receive exemplary support and service. The whole team is focused on achieving team and individual objectives, and relentlessly seeks way to improve and enhance the services and activities they provide. This is evidenced by the team receiving the Trusts Non-Clinical Team of the Year award in 2023. Examples of which are detailed below. • University of Birmingham and Aston University Medical Schools conducted their bi-annual Quality Assurance visits in relation to their Undergraduate Medical Student placements, where the Trust received positive feedback. Aston University stated, “We found a very positive ethos and culture around education, and this is evidenced in the Trust’s approach to education, the support systems for students and the supportive attitudes demonstrated by staff.” University of Birmingham stated “The tone of the visit was positive, the Panel felt that the UG medical education team were well organised. It was clear to the Panel that the students thoroughly enjoyed attending ROH for their placement and appreciated the generosity and support that the staff showed.” • The Medical Education Team delivered 2 x Fellowship of the Royal College of Surgeons (FRCS) revision courses for T&O registrars across the west midlands, receiving positive feedback. The trainees achieved a 100% pass rate at the final FRCS exams. • Within Library services, our new librarian resubmitted the Library and Knowledge Services Quality Improvement Outcomes Framework (QIOF) to NHSEE-WM, with supporting Action Plan, and after 4 months in post submitted the new 5-year Library and Knowledge Services Strategy. Since commencing there has been a significant change in the resources, launching Knowledge Share, proactively involved in trust networks, and providing library resource packs to Wards • The Education and Training team have continued to support the delivery of the Management Skills programme. Supporting over 50 staff complete a Level 3 Team Leader / Supervisor apprenticeship. With over 60% completed. • The team have been actively involved in reigniting the Trusts “100-day induction programme”, which include a new executive welcome event, with a reunion event 3 months later. • The training and development team have reviewed and improved the mandatory training requirements. Working tirelessly with each subject matter expert to ensure there is a training plan to fulfil the requirements of each mandatory subject. The high levels of engagement, communication with the Trust, and consistent delivery has seen a steady improvement in mandatory training compliance thought out the year. • During 2022/23, we commenced 25 staff into apprenticeship qualifications against a target of 28. And during 2023/24 we have commenced 25 to date, with another 11 in progress, with the aim of exceeding our target. In the 6 years since the apprenticeship levy was introduced, the Trust has commenced 127 staff onto an apprenticeship, against a target of 126 (101%). The education and training team exemplify all the Trust values, whilst focusing on achieving and exceeding on their objectives, and providing high levels of service and support to all service users.
Rating: 8.7/10. From 3 votes.
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