Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
In the current NHS climate, our clinical teams often don’t have the time to spend with patients that they would like to: to talk to patients and their relatives about their home life and family; to listen to and allay their fears and anxieties and work to resolve significant issues with kindness, patience and compassion:
This nomination is to celebrate a team, which bring energy and passion to their role as well as a human touch and understanding to our patients.
If you haven’t had the strength to wash your hair or visit a hairdresser for some time, having someone able to offer haircuts and blow-dries to both male and female patients, can make a significant difference to a patient’s emotional wellbeing.
This was certainly the case for a trans-female patient who whilst having her hair washed shared what it meant to her to be supported to care for her hair and appearance.
They provide company to confused or distressed patients who may have dementia, delirium or mental illness. This not only helps to ease anxiety and brings a sense of calm, safety and security to the patient, but also improves the environment for other sick patients on the ward.
The team will do what they can to make every patients experience the best it can be including creating decorations and planning activities to help patient celebrate seasonal events such as Christmas as well as national events including the Platinum Jubilee and the King’s Coronation, all without funding or resources.
Members of the team commonly pick up several copies of the Metro free paper on their bus journey into work, which they give to patients to help them stay up to date with current affairs during their admission, pass the time or to act as a distraction from their treatment and any discomfort they may be in.
They offer emotional support to end of life patients and their families in a way that clinical staff sadly don’t have the capacity to.
The Trust received feedback regarding the difference a DGT Carer had made to the end of life experience of a patient and her family. Sadly, he was not on duty on the day that she passed, but the family shared that she had asked for him on that day, something he was very touched by.
None of the team are from a clinical background, the situations they encounter can sometimes be challenging and distressing, nevertheless, they remain professional and calm, supporting each other and the clinical teams they work with.
Everyday they make a quiet but significant difference to the hospital experience for our patients