The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers
Admin & Clerical
Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
I'm nominating the Moorlands Business Support Team for the Admin & Clerical Award Category. This small team is the absolute lifeline to smooth running of the Midlands Partnership University NHS Foundation Trust (MPFT) - Moorlands Adult Social Care and the Staffordshire Countywide Sensory Team. They work over and above to ensure that our services and processes run smoothly and without this team – our services would not function effectively or efficiently.
Following on from COVID restrictions, this team have had to adapt to new ways of working which they did with a positive attitude and approach to ensure a continuity of services and support. They are always readily available to assist with new staff both remotely and face to face, deal with general public queries whether via telephone, face to face or via email – communicating in a compassionate and empathic way. There is always someone available remotely or face to face to assist where required and nothing is ever too much trouble.
As the Sensory Team cover the County of Staffordshire, this means that my team work remotely across Districts (8 in total) and the Moorlands Business Support Team are the key team to support and work with us. All specialist sensory resources are all kept in one place at the Moorlands and this means that sensory practitioners can request this team post out or email a range of Information, Advice and Guidance where required. This includes specialist sensory catalogues such as Royal National Association for Deaf people (RNIB), Staffordshire Sight Loss Association, Action Deafness and so much more Royal Association for Deaf People (RAD). They support with a range of administrative functions to ensure the smooth and effective running of our small team which has a high demand. They have developed the required skills and awareness in supporting individuals who are deaf, visually impaired and deafblind ensuring that they meet their communication needs using the most appropriate format or method of communication.
One key memory I have was when the Moorlands Business Support Lead took on the responsibility to support the Sensory Team from an administrative perspective 5 years ago – she said to me “you are our customers and we are here to support you to make your jobs easier – anything you need, just ask us”. And she is absolutely right – our jobs would be so much more difficult without our administrative support staff and teams. They are the glue that hold us together to ensure each and every day runs smoothly as possible.
As the Sensory Operational Service Delivery Lead in Staffordshire, I wanted to put this nomination forward as a way of saying a very big “Thank You” for all you have done to support the Sensory Team over the last 5 years when we was first established. I wanted this nomination to be a way of recognising their hard work, commitment and dedication in Adult Social Care.