The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers
Admin & Clerical
Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
Tayla joined OUH in January 2020 as a project support to help with the implementation of an Inventory Management System. This was her first job after leaving school and within days of starting we were aware we had an exceptional colleague. Tayla quickly showed an ability and willingness to learn and her professional and friendly demeanour soon made her an important member of the team. Tayla was willing to turn her hand to any task that was required.
In March 2020 the Covid Pandemic hit and the Inventory Management team was redeployed to manage PPE. We had to learn about product and clinical requirements in a matter of days. We were covering 4 hospitals and 40 outreach clinics. The pressures in the hospitals were unfathomable and we didn’t know what to expect from one day to the next. As the most junior member of the team and 2 months into her first job it would have been reasonable for Tayla to choose to step back but she threw herself into things taking control of order management and logistics working 16 hour days, 7 days a week at some point. This dedication helped our staff and patients stay safe during the pandemic and as a Trust we had the best availability and distribution of PPE in the country, for which the Team subsequently won an award.
As Covid PPE has now become part of our normal working remit Tayla continues to manage the orders and distribution of stock in addition to her original role. She has also completed her apprenticeship and assumed some of the systems training for end users. With the focus of her work shifted Tayla is now leading her first workstream in Project Implementation and has consistently offered support to all stakeholders with goodwill and enthusiasm. Tayla has recently completed Prince 2 Foundation training and continues to pick up additional responsibilities, always going the extra mile.
Still a very junior member of the Team Tayla works to a standard well above her banding. This is truly someone who goes above and beyond keeping Clinical colleagues and the patient at the heart of all she does. I have never seen her crumble under pressure and she remains cheerful and professional at all times. Operational roles are frequently overlooked and taken for granted and by their nature many workers in this category are unsung-yet they remain the engine of the hospitals. I believe all our team are unsung heroes but Tayla stands out for her reliability and the consistent and cheerful way she interacts with all. We are truly fortunate to have her and she she really is an unsung hero.