The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers
Nomination
Award Category:
Admin & Clerical
Individual or Team Nomination?
Team
Qualifying Qualities
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
Outstanding achievement/s in work or outside of the organisation where relevant.
Drive for innovation and proactive leadership in these challenging times.
High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominators Answer
Nominee's story :
I would like to nominate our team in the Admin Endoscopy Offices at HRI/CRH, we truly are a wonderful team who works so hard to get results and always put the people first.
Staff go above and beyond, making sure we are utilising 12+ theatre lists each date to try and ensure 100% utilisation, as you can image this has a huge positive impact on all patients who are waiting for their diagnostic tests. We have some patients who are seen within 12 hours of their referral landing on our waiting list! None of this would be possible without great communication, organisation and working hard as a team.
We've had challenging times over the last 12 months with staff absences and this has always been approached with kindness and empathy towards those involved. We find our team are always happy to jump into another role to make sure all core roles are covered to allow the department to continue to run smoothly. We have a wellbeing team who ensure all staff have all the possible ‘wellbeing’ information, webinar calendars and online material available for staff who seek any additional support. Mental health is hugely affected within the NHS and we treat all of our staff with love, support and time to ensure they are on the correct road for help when they are ready. Each week, we ask staff to nominate someone for ‘star of the week’ this could be someone who has gone above and beyond with a patient, supporting a colleague or just a someone who has made someone smile. We feel this really boosts staff and always hope they know how valued they are.
Please see some lovely examples
Staff member- For being so positive
Staff member- always a pleasure to work with
Staff member- Helping a gentleman who fell over - Absolute star and a credit to Endoscopy
Staff member- brilliant leadership with booking
We are a fantastic Endoscopy Unit and are a major cog in the diagnostic service, we always strive to ensure patients are seen and given the best possible service at such a nervous, worrying time.
Here are some lovely comments from our Manager -
I wanted to reflect on some of the positive things that as an admin team we have contributed/achieved over this last year:
New training packages/programme’s set up
Welcomed new starters
Health and Wellbeing champions
Cleared and maintained backlog
Lots of process changes that everyone has contributed and brought some cracking ideas to the ta-ble
Improvement with patient engagement
Reduction to DNA’s/cancellations
Reaching out to each other when we see our colleagues are not having a great time
Regular admin team meetings
Improvement to theatre utilisation
New endoscopy website
Visit from neighbouring trust due to leading on been one of the best performers regionally
This is just some of the positive improvements, however mostly we have grown as a team and this week we need to give each other a massive pat on the back and appreciate that as a team you have contributed to growing the service to be one of the best in the area.
Register your score below:
To register your score, please click on the star rating that you wish to give this nomination out of a score of 10.
