The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

Admin & Clerical

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

The Clinical Coding Team at WWL have an exceptional work ethic, they are dedicated to their profession in terms of their quality and accuracy of clinical coding and for their commitment to ongoing training and expansion of anatomy and physiology knowledge to support their role. Training is undertaken within and outside of their working hours. In the last 6 months, some members of the team have observed orthopaedic surgical procedures to ensure they have full knowledge on clinical procedures and care and others have attended the Cardiac Catheter Lab to observe cardiac procedures. This ensures knowledge of individuals in the team and also a sharing of knowledge across the team. The team has Clinical Coding Divisional Leads who meet regularly with Consultants and Senior Operational Leads in the division to provide advice and guidance on accurate clinical record keeping that supports accurate clinical coding. This can vary from clarification on care provided, accurate diagnosis and treatment and clarification on information relating to specialist care such as Sepsis or as part of accurate coding of deaths. The Clinical Coding Manager is a qualified Clinical Coding Auditor which supports regular coding audits and also as part of the Senior Clinical Coding Team they provide advice and guidance at divisional and corporate level for service reviews to inform strategy and planning of services for the future. As part of the annual Data Security Protection Toolkit (DSPT) their clinical coding accuracy was shown to be at 92.5% accuracy for primary diagnosis and 98.7% for primary procedures. The team also includes a Clinical Coding Trainer who supports a Novice Training programme supporting individuals for the 2-3 year training programme and in their succession planning to become qualified Accredited Clinical Coders and progressing to Senior Clinical Coding roles. The Clinical Coding Trainer and Clinical Coding Auditor roles support cross collaboration across the North West and Lancashire to support peers in the profession. The team are a very cohesive group and have a supportive ethos for their collaborative training and development, health and wellbeing and are a very engaged and informed group. The Trust values their contribution and in their nomination I am proud to be associated with this special group of individuals who go above and beyond everyday and take so much pride in their work. They are true unsung heroes who work in the background with services not always appreciating what their role means in terms of Trust income and accurate data for service delivery, service planning and for organisational benchmarking for best practice of clinical care.

Supporting Documents

Please click on the documents below to view the supporting documents.

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