The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

IT & Digital

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

In 2021, Liverpool Heart & Chest and Alder Hey Children’s specialist hospitals came together to create an Integrated Digital Service, ‘iDigital’. The partnership has been a great success and has enabled a wide variety of benefits for both organisations. As we move forward, we hope to further embed what has already been achieved and have great aspirations for the future of the collaboration. The partnership has been a brilliant success, with the targets initially set met and exceeded. Staff satisfaction has improved by 15% following results of a staff survey. Key performance indicators for the service such as feedback from users and time to resolve incident tickets have all improved following the formation of iDigital. The new service offers both Trusts dedicated support teams as well as central teams to manage projects and infrastructure. This not only provides savings to the trusts, but also offers the benefits of a consistent approach and the opportunity to share learning. Both Trusts have exciting and ambitious digital strategies and have most recently achieved HIMSS Level 7 (Alder Hey) and HIMSS Level 6 (LHCH). Vicky Furfie, Community CCIO said, ‘The success of the joining of the Digital Teams from LHCH & Alder Hey to create iDigital is evident through the achievements that this team has had. They have been at the forefront in delivering numerous projects and the joint team has allowed for resilience across both services and the lessons and shared experience has been invaluable. These teams have safety at the forefront of everything they do and ensure clinicians are at the heart of it all!’ From the staff on the ground’s perspective, it broadens their horizons in terms of experience at work and provides them with an opportunity to gain knowledge of working in both Specialist Paediatric and Cardiac hospitals. iDigital also has a staff forum which was set up in 2022. The Staff Forum is a group that represent the staff body, coming up with ideas for improving the service and feeding these into to the senior team. Joining the forums as an initial step meant that the collaboration was led by the ideas and the feedback from a wide range of staff at all levels. Those leading on the partnership used this as an opportunity to really listen, taking steer and guidance from the joint Staff Forum. Staff recognition played a huge part in each of the organisations. Making a ‘Virtual High 5 Board’ and monthly staff awards joint across the two sites aided the smooth transition, as this was seen as a really positive activity and a way for the teams to get to know each other and recognise achievements across the joint service. A number of away days have taken place since the formation of iDigital. These are an opportunity for the team to come together and provide ideas around further ways to improve the service. The service has performed outstandingly over the last 12 months and has future ambitions to continue delivering for staff and patients even further.
Rating: 8.3/10. From 3 votes.
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