EPR Change Team – Unsung Hero Awards

Nomination

Award Category:

IT & Digital

Individual or Team Nomination?

Team

Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
Outstanding achievement/s in work or outside of the organisation where relevant.
Drive for innovation and proactive leadership in these challenging times.
High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

At West Herts the EPR digital record was implemented in November 2021, this was only the start of the journey and we are beginning our 3rd year. The digital team are forever looking for ways to be innovated in the way patient records translate in to the digital world, ensuring that the'click count' promotes saved clinician time to spend with patient. They continuously surprise me with their commitment, going above and beyond. An example of this is the junior doctors strike, very quickly a rota was put together to support the clinical teams 24/7 in the use of EPR. A hotline was supplied and manned, training was provided and given within a week of the strikes to the consultant body of the trust. All of this was on top of their normal workload. They have implemented a digital virtual Hospital pathway, introduced a digital command and control centre which supports the trust 24/7 using patient flow tools and implemented the integrated discharge pathway on cerner (the trust digital platform). The whole team are responsive to the demands of clinicians and are kind and compassionate to supporting learning and understanding the requirements. They have become experts in change management, negotiating and supporting compromises across services. Being on a shared domain can have it's challenges and coordinating that journey and keeping everyone focused uses interpersonal skills that are ensuring that the patient is at the centre of all they do. The resilience of the team to step up in times of acuity within the trust is challenging but they are supportive of each other and other teams;they ensure that the areas that they are supporting are monitored and include supporting the well being of all the teams we are involved with. Like all trusts we are financially challenged and as a team there is a real drive to support the financial aspect without compromising the digital focus, for example we have brought in order comms live this year which has had its challenges but it has reduced the number of blood forms and duplicate blood samples.