The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

Admin & Clerical

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

Our Medical Secretarial Team at RJAH consists of Senior Medical Secretaries, Support Medical Secretaries, Audio Typists and Apprentice totally 64 members of staff. The Team provide secretarial support to Consultants and their Team. This encompasses a wide range of tasks and responsibilities. The work ethic is second to none, going above and beyond ensuring all patient clinic letters/correspondence/electronic patient record is accurate and up to date. One of the biggest challenges is dealing with patient queries and their concerns and keeping the patient calm especially in the climate of long waiting lists showing patients that they are being listened too, taking the time to hear their concerns, to help and give reassurance and how we can signpost them. Sometimes patients just need someone to talk too and the secretary is often the first port of call for patients. It is about not making promises that cannot be kept but to let the patient know that we are here to help and will do our very best. There is a huge range of ages within the various areas but everyone works together. Everyone looks out for each other, coming in on their days off if there is absence in the Team to keep the service running. Staff will move within the Team to cover areas that are short staffed. This was so visible during Covid with the CEV staff working from home and those on site covered their roles. The Senior Medical Secretaries take pride in training the lower bands in the team, giving their knowledge and experience to maintain our high level of expertise within the Team. The Team have many years of experience in the NHS between the staff with some members of the Team serving over 40 years within the NHS. This is a reflection of how everyone works extremely well together and sees each other as their extended family. We pride ourselves in our apprentices and bringing these on into roles within the Team as part of our succession planning and this has been a great success. The kindness and caring everyone shows to each other is so nice to see but especially to patients, the time the Team will give to help reassure worried and anxious patients but remaining calm and professional with challenging patients. It does take a certain type of person to be a Medical Secretary. They deserve to be recognised for all their hard work, commitment and dedication they give to their role, the Trust and wider community. Thank you.
Rating: 9.0/10. From 3 votes.
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