Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
The Porter team at the Horton General Hospital which is part of OUH Trust are the best there is, always cheerful, loyal, supportive of each other and never fail to go the extra mile to help Patients, Visitors, Staff and Departments at our Hospital. Whilst we are a small hospital, it is exactly the reason we need to be a cohesive, supportive team with excellent communication not just between ourselves but with the whole hospital. Porters deliver, collect and sort mail and are the go to for everything 24/7 needing to be, fetched, carried, delivered and for directing visitors who more often than not, don't ask for help. A porter will notice a visitor looking unsure of where they going and jump in to offer help, sometimes that is, carry a bag for them or collect a wheelchair if they are looking unsteady on their feet, or help a visitor to their car. It all is a natural intuitive skill of a porter to help where they can, looking to improve the patient experience. All the time mindful of communication with the team to let them know what job or task they are undertaking ensuring support and good working relations. Porters are the very backbone and unsung heroes of our Hospital providing a 365 day, 24 hour, 7 day week service. Please consider the Horton Porter team as a worthy recipient of the NHS Team Award.