Volunteer of the year
Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
Anne Major has spent most of her life looking after people as an NHS professional – and now as a dedicated hospital and healthwatch volunteer.
This inspirational lady has had plenty of first-hand experience with health and care services, having worked as a midwife and neonatal nurse for more than 30 years. And she also has plenty of personal experience of the NHS due to her husband having had a quadruple heart by-pass a few years ago.
She is a kind and devoted volunteer who gives her all to support our patients at Mersey and West Lancashire Teaching Hospitals NHS Trust and is passionate about ensuring the care of her family and community is the best the NHS can provide.
Anne’s work as a hospital volunteer is based around an innovative partnership with Sefton Council and the voluntary sector, which offers an innovative Discharge Support Service, run by a committed team of volunteers. The aim of the scheme is to look at the impact on vulnerable patients after they return to their own home following discharge from hospital.
Anne’s help in developing the scheme and pushing it forward with typical determination, has been vital to its success.
She provides an extra source of help for discharged patients, using all her skills of empathy and understanding to give them a friendly phone call within 48 hours of being discharged to check-in and make sure they’re doing okay. If there are any problems, she signposts patients in need of help to appropriate services, aiding their recovery in the community.
These community services provide short term interventions and practical support that can include weekly visits, additional follow-up calls, referrals to shopping and cleaning services, advice on welfare rights, involvement with GPs, referrals to Occupational Therapy and to Social Services regarding packages of care.
The scheme’s value was epitomised by a hugely powerful statement from one person called who said: “without receiving a phone call and getting the help I received I don’t think I would be here now.’’
As well as leading this scheme so well Anne is volunteer with Sefton Healthwatch and is often seen out and about asking members of the community for their views on local health services and passing on those views to the people who can make the changes needed.
Anne’s services were recognised this year as she was chosen to represent the Trust at the NHS 75th birthday service at Westminster Abbey.
Diane Blair, Manager at Healthwatch Sefton said it was a well-deserved nomination saying: “We are all so extremely proud of Anne, she has dedicated her life to helping others and the NHS. We are so grateful for the work Anne does for Healthwatch. She is dedicated and passionate about what she does.
“Anne deserves all the recognition, and it was amazing to see her nominated to attend the ceremony. She has worked so hard all her life and it was heartwarming to see her being recognised, along with all of the other fantastic NHS workers.”