The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers
Nomination
Award Category:
IT & Digital
Individual or Team Nomination?
Individual
Qualifying Qualities
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
Outstanding achievement/s in work or outside of the organisation where relevant.
Drive for innovation and proactive leadership in these challenging times.
High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominators Answer
Nominee's story :
Jess joined our team 9 months ago.
Our Team in main is Physiotherapists and Occupational Therapists. Based at the Midlands Centre for Spinal Injuries ,located within The Robert Jones and Agnes Hunt Orthopaedic Hospital , NHS Foundation Trust.
From the moment Jess joined our team she has changed and enriched the lives of so many patients and staff .
Jess's main roll is enabling, training , supporting and introducing our patients to ways that they can access IT . Some of our patients since acquiring a Spinal Cord injury have little to no arm movement .
Prior to Jess's involvement the only way some patients are able to connect with family and friends is by a member of staff holding a phone to the patients ear .
Once patients are referred to Jess . Jess will meet with the patient and discuss what the patients knowledge around IT is , what equipment they have and what goals they have . Jess will then research the software, hardware and supportive equipment if necessary and come up with a method to start the process of the Patients regaining their independence and connecting with their friends and family . On occasion many methods are needed to find the correct set up to successfully allow a patient to be fully independent .
You can not underestimate to pure joy of watching a wife independently call her husband , for the first time in many weeks or months . Or a parent successfully facetime home to join in with breakfast conversations.
Jess links in and will do joint sessions if patients are looking at being able to use a keyboard or mouse with extremely restricted arm and hand movement. Together we come up with a plan of exercises and treatments.
Now !! anyone reading this may be thinking that Jess is just doing her job BUT as I mentioned previously our patients in nearly all cases are dealing with a newly acquired and devastating Spinal Cord Injury . An injury which effects or patient both physically and emotionally . Jess will continue to work with her patients despite many set back with physical complications and as patient ride an emotionally rollercoaster . When patients will get frustrated with how difficult it is to learn new ways of doing tasks which took no thought or effort at all prior to their injury . Jess is new to dealing with such complex injuries and she has taken to it like a duck to water . Jess's role is not meant to include educating staff member . However to enable us to support patients Jess will take to time to ensure that we know understand the equipment which the patients are trying . Jess has never failed to find a system or method to enable patients to gain independence with their IT and communication needs .
Jess may not be making changes organisational or NHS wide but working with a patient so they can speak to their loved one or child is priceless .
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