The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers
IT & Digital
Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
Jess joined our team 9 months ago.
Our Team in main is Physiotherapists and Occupational Therapists. Based at the Midlands Centre for Spinal Injuries ,located within The Robert Jones and Agnes Hunt Orthopaedic Hospital , NHS Foundation Trust.
From the moment Jess joined our team she has changed and enriched the lives of so many patients and staff .
Jess's main roll is enabling, training , supporting and introducing our patients to ways that they can access IT . Some of our patients since acquiring a Spinal Cord injury have little to no arm movement .
Prior to Jess's involvement the only way some patients are able to connect with family and friends is by a member of staff holding a phone to the patients ear .
Once patients are referred to Jess . Jess will meet with the patient and discuss what the patients knowledge around IT is , what equipment they have and what goals they have . Jess will then research the software, hardware and supportive equipment if necessary and come up with a method to start the process of the Patients regaining their independence and connecting with their friends and family . On occasion many methods are needed to find the correct set up to successfully allow a patient to be fully independent .
You can not underestimate to pure joy of watching a wife independently call her husband , for the first time in many weeks or months . Or a parent successfully facetime home to join in with breakfast conversations.
Jess links in and will do joint sessions if patients are looking at being able to use a keyboard or mouse with extremely restricted arm and hand movement. Together we come up with a plan of exercises and treatments.
Now !! anyone reading this may be thinking that Jess is just doing her job BUT as I mentioned previously our patients in nearly all cases are dealing with a newly acquired and devastating Spinal Cord Injury . An injury which effects or patient both physically and emotionally . Jess will continue to work with her patients despite many set back with physical complications and as patient ride an emotionally rollercoaster . When patients will get frustrated with how difficult it is to learn new ways of doing tasks which took no thought or effort at all prior to their injury . Jess is new to dealing with such complex injuries and she has taken to it like a duck to water . Jess's role is not meant to include educating staff member . However to enable us to support patients Jess will take to time to ensure that we know understand the equipment which the patients are trying . Jess has never failed to find a system or method to enable patients to gain independence with their IT and communication needs .
Jess may not be making changes organisational or NHS wide but working with a patient so they can speak to their loved one or child is priceless .