The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

Corporate Services

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

Charlotte started at the Trust as an Assistant HR Business Partner in July 2021 and was then very quickly promoted to a Senior Assistant HR Business Partner. For the past two years, she has led on the national Staff Survey, and through her strong leadership and dedication, the Trust received its highest ever response rate this year of 69%, which placed the Trust as the highest in the country under the same survey Quality Health. This is significantly higher than previous years, and up 10 per cent from 2022 and up 47 per cent from 2021. Charlotte came up with a number of new and engaging initiatives to encourage and support staff to complete the Staff Survey. She recognised that some frontline staff do not have regular access to a computer, so she organised for a ‘gadget on a trolley’ to move through every ward and department with a portable device so people could easily access the survey, and then worked with managers so they could cover clinical ward work to release their teams to complete the survey. She also organised for the Staff Survey portable device to move through the hospital with the tea trolley – so staff could enjoy a cup of tea as an incentive whilst they completed the survey – and set up ‘Survey Stations’ at external sites for staff not based at the main hospital. She also personally spent hours in staff rest areas to capture staff on their breaks. Charlotte maintained consistent promotion of incentive winners (including highest departmental uptake and most improved response rate) by posting on social media and in the Trust’s staff Facebook group and recognised the benefits of encouraging healthy competition between staff. Charlotte also supported the launch of a new campaign of staff testimonials designed to celebrate the Trust as a great place to work, and initial discussions show that this campaign has gone a long way in improving the staff survey results compared with last year. From the 2022 results, the Trust placed 11th in the south west for scores, which was up from 17th the previous year. Given Charlotte’s continued dedication to ensuring all staff right across the organisation had the opportunity to complete the survey, we expect the results this year to be even better. These successes are the result of Charlotte’s targeted and proactive approach to raising awareness of the survey and making it as easy as possible to colleagues to complete. Alongside the Staff Survey, Charlotte also manages a variety of workstreams on top of her normal workload and still makes the time to check in on her colleagues and support where she can. Despite her heavy workload, when she knows a piece of work needs to be done or if she knows a colleague is struggling, she will offer what she can to help and support.
Rating: 6.5/10. From 2 votes.
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