The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

Corporate Services

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

Overview: North West Ambulance Service's Programme Management Office (PMO) stands at the forefront of transformative initiatives, embodying excellence in project management and delivery. The PMO team has been a driving force behind the successful delivery of numerous critical projects, enhancing patient care, optimising operational efficiency, and fostering a positive work environment for staff. Key achievements - Strategic technological solutions: Over the past 18 months, the PMO team successfully implemented innovative technological solutions, including a new Electronic Patient Record (EPR) system. The EPR, used by over 5,500 frontline staff, has transformed the way we assess, treat, diagnose and refer patients. The PMO team collaborated with Digital and Operational Colleagues and played a pivotal role in the introduction of personal issue iPads to all frontline staff, allowing them to easily access and create patient records on the scene of an incident. Enhancing patient care and supporting staff: Collaborating with internal and external stakeholders, the PMO team planned, controlled and delivered the successful replacement of life-saving defibrillators in all Lancashire ambulances, accompanied by comprehensive training. The team also worked closely with operational colleagues to manage the expansion of a Body Worn Video Cameras pilot, aimed at reducing incidents of violence and aggression, contributing to a safer working environment for all staff. Infrastructure development: The team showcased its diverse skill set by supporting the establishment of a new Ambulance Hub in Blackpool, this huge project needed meticulous planning from the outset and the PMO team oversaw the project from start to completion. Currently, the PMO is actively involved in the implementation of smart technology across the entire trust, introducing innovative tools such as interactive wallboards, smart key cabinets, and controlled drugs keys – helping to improve processes and make life easier for staff. Operational optimisation: The PMO played a crucial role in the successful design and implementation of new rosters for call takers in the 111 Service, optimising service delivery during peak times while prioritising the health and well-being of staff. Additionally, the team supported the delivery of the national Patient Safety Incident Response Framework under very tight timescales, demonstrating resilience and efficiency. Assurance and portfolio management: Acknowledging the importance of diligence, the PMO has colleagues dedicated to providing assurance, alongside portfolio management. This approach ensures projects are delivered on time, within scope, and to the highest quality standards. Monthly progress reports keep stakeholders, including the Executive Leadership Team, well-informed. Impact: The collective efforts of the PMO team have significantly improved patient care and created a safer and more efficient working environment across the trust. The successful delivery of transformative projects is a direct result of the team's commitment to excellence and collaborative project management. Conclusion: North West Ambulance Service's PMO exemplifies excellence in project management and delivery, with a proven track record of implementing transformative initiatives that positively impact both patient care and staff well-being. The team's dedication, professionalism, and collaborative approach make them deserving ‘Unsung Heroes’.

Supporting Documents

Please click on the documents below to view the supporting documents.

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