The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers
Volunteer of the year
Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
There are currently 15 volunteers in the Self Care Management Team. Volunteers provide valuable peer support giving encouragement through shared learning, which enables individuals to develop a range of skills to help them manage the symptoms experienced from living with a long-term health condition or, for caring for someone who has a long-term health condition.
Volunteers have personal experience of living with long-term conditions but do not have professional or clinical expertise in the area. They encourage lifestyle changes and offer information on various subjects. The most impressive thing about them is they contribute time and expertise to help others, offering encouragement and support to professionals, peers and individuals attending Self Care Management Programmes courses. The Volunteers reach out to local community groups and attend a wide range of health fairs and events to share their experience of the many benefits gained from attending a programme and how this has changed the course of their lives. They also work with health and social care professionals and local GP surgeries to raise awareness of the range of programmes on offer, how they are accessed, and the benefits of attending as well as supporting with the creation of referral pathways.
The volunteers support with a bimonthly Friends of Self Care event. The event invites patients who have completed the Self Care Management Programme to continue their selfcare journey. The volunteers are extremely proud of their role and when a patient attends the event, they are full of praise to the volunteers and cannot thank them enough for the support they have received to improve their quality of life.
The volunteers are amazing and passionate about their role. They don’t ask for praise or reward. They play a huge part in the team and take responsibility for ensuring that the Self Care Management Programmes continues to thrive and to be delivered to the community of Walsall. Their involvement and engagement with the team has contributed to the successful delivery of programmes ensuring its longevity.
They are our Ambassadors for the programme and their dedication, commitment and high expectations for what they do has an incredible impact on the individuals who attend the courses and this is demonstrated by the number of compliments that are received:
• Volunteers have excellent communicative skills, they were very good at explaining things too.
• The volunteers were wonderful, very positive and welcoming. The main things I have changed
is my communication with my family to understand my condition and how I am feeling.
• The volunteers worked fabulously together in delivering the material. A very good team with
good sharing and natural humour.
• The volunteers were so sympathetic, kind and well informed.
• The volunteers were excellent and it was delivered in a friendly but professional way. I will miss attending
The volunteers are incredibly supportive of each other and have a very robust communication network amongst themselves.