The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers
Nomination
Award Category:
IT & Digital
Individual or Team Nomination?
Team
Qualifying Qualities
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
Outstanding achievement/s in work or outside of the organisation where relevant.
Drive for innovation and proactive leadership in these challenging times.
High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominators Answer
Nominee's story :
The Clinical Change Team are a group of Clinical Change Leads (CCLs) and Business Change Support Officers (BCSO) that are working with the community services across Oldham, Bury & Rochdale. They rolled out SystmOne EPR during the Pandemic and due to TUPE transfer this was done at pace to move off the previous Trust’s EPR delivering the Minimum Viable Product to get services off Paris or paper.
Over the last year they have been re-visiting services and optimising and digitising them . This has included deploying ETP, Communications Annexe and Internal Referrals. These enhancements have freed up time for clinicians and administrators, making the EPR a more complete record without the need for paperwork to be uploaded to the record. It has enhanced the patient experience as the services have moved to electronic communications in turn replacing posting forms that need completing and returning, having their prescriptions sent electronically to their registered pharmacy, who then deliver meaning that housebound patients have not had to have a carer / relative collect the prescription and take to the pharmacy.
The team have deployed SystmOne to two community inpatient units which were both using paper notes. This meant supporting the services from 8am to midnight 7 days a week during the 4-week floor walking period to ensure that all staff were fully competent using the system. Following this they then deployed EPMA in one of the units which has brought significant benefits again covering all shifts from 8am until midnight. On one occasion when a patient was discharged from the hospital late into the unit, the CCL stayed with the nurse until 1.30am to ensure they were transcribed correctly. They ensure the safety of the patients and that the staff are confident in working with a full EPR.
Their work has also included the integration of SystmOne to other systems such as
• EMIS / SystmOne sharing – direct access to the GP record from a SSO in the patient record, and visa versa for the GP.
• Direct input to SystmOne from NHS 111 / 999 for referrals and appointments
• Direct input to the patient record of remote monitoring readings for patients on the Doccla Virtual Ward platform
• Direct booking from GPs into clinics in SystmOne
The Team have supported the clinical services throughout this journey with care and empathy. It has been a stressful time for some clinicians learning something new and this has been a large-scale transition with around 100 services involved and over 1600 staff. The team consists of 12 staff and they have all fully supported the services across the NCA community. They have worked with teams to ensure they are completely comfortable with these enhancements before moving on to the next services. The mix of the team that includes 5 clinicians - 4 nurses and a physiotherapist, has ensured that clinical safety has been the forefront of all of the work that they do. They have and continue to support all the services throughout the transition.
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