The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

Corporate Services

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

This team has continuously delivered the highest quality volunteer service. It has supported every volunteer who has joined the trust. Always challenging/adapting, this team strives to improve the skills of volunteers with the aim of improving the volunteer and patient experience. Embracing changes to have a greater impact on volunteers, patients and wider community. Dedication to the task is shown in both the quantity of what work this team completes but also the quality of the feedback we get from volunteers and staff. As a team, they achieve stretching recruitment targets. Having interviewed 159 applicants, with 133 starts last year they’re on target to achieve more this year. They have taken on the challenge this year of recruiting more young volunteers and to date we have recruited 50 students from local colleges. They have embedded the use of the Trac system for recruitment and implemented the use of ESR to manage volunteer training. This team has also supported the development of two projects this year, which directly support patients, staff, the trust and our wider community. Our Home ’but not’ Alone project has supported a growing number of patients and staff to ensure that patients get home sooner upon discharge, with other support not offered previously. Having been referred over 100 patients during the previous year we are on target to surpass this figure. This team has supported all volunteers involved in this programme. As part of the Volunteer to Career initiative, (supported by Helpforce) the team have supported a new group of volunteers who have identified volunteering as an opportunity to move into work within the health sector. In it’s pilot phase the team they are on target to achieve set targets, plans are to expand across the Trust. Their determination to support more volunteers into work within our trust is clear and to be commended. Whilst taking on these new initiatives they continue to support a growing number of volunteer drivers, who bring an ever increasing number patients into the trust for app’ts, home upon discharge, delivering medication and equipment. 2022-23 over 5,000 journeys and forecast to exceed that number this year. Further testament is that this trust now has more clinical volunteers than ever before, supporting more patients and staff in ward areas. The quality of the work this team delivers can be demonstrated also by some of the quotes we hear from our volunteers and staff. Including, ‘always here, always supporting’, ‘has given me the confidence to help others’, ‘I wouldn’t be here now if it wasn’t for their support’, ‘the support of this team has been instrumental in the growth and commitment of our volunteer team’, ‘they really are the heroes behind the heroes’. As a team we pride ourselves in promoting the impact our volunteers have, on this occasion it is right to promote and celebrate the team behind our volunteers. Our volunteer Services team are certainly unsung, certainly heroes.
Rating: 8.0/10. From 2 votes.
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