The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

Admin & Clerical

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

Unsung Hero Awards nomination - Admin & Clerical Nomination for SAGE & THYME administrators: Our two SAGE & THYME administrators handle a huge amount of work for the SAGE & THYME which is based in Manchester and hosted by Manchester University NHS Foundation Trust, delivering communication courses for an array of people across the UK. SAGE & THYME® teaches staff at all levels, evidence-based communication skills to provide person-centered support to someone with emotional concerns using the SAGE & THYME structure. The structure is suitable for talking to anyone: patients and carers, students, colleagues and children – inside and outside of health and social care. The training was originally developed to meet the level 1 skills requirement described in the 2004 NICE guidance on ‘Improving Supportive and Palliative Care for Adults with Cancer’, although the principles are generic and can be used with anyone in distress and across multiple sectors and in any setting. The administrators, Rachel and Mandy, enable the courses to be delivered to an array of multi disciplinary teams in hospitals, hospices and other third sector organizations. Both have an exceptional work ethic and will assist within the team and any internal /external user to enable the courses are delivered smoothly and efficiently. Without them the training would not be able to be delivered. They arrange everything from boking the training days/venues, delegate packs, invoicing, travel and hotel arrangements for the trainers and feedback forms. Both of the administrators are very much valued and SAGE &THYME wouldn't be what it is without them. You are our Unsung Heroes.
Rating: 8.7/10. From 3 votes.
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